Maria Enriquez
Summary
Motivated individual with a desire for new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Effective in unsupervised work and quick mastery of new skills.
Overview
20
20
years of professional experience
Work History
Inside Sales Specialist
Cameron Ashley Building Products
08.2024 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by efficiently managing a high volume of inbound leads and promptly responding to customer inquiries.
- Developed strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions.
- Partnered with outside sales teams to coordinate joint efforts on key accounts and expand overall market presence.
- Created and updated customer accounts with relevant information.
- Expanded client base through effective prospecting, cold calling, and networking events.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Contractor Sales
Parker Building Supply
05.2018 - 06.2024
- Serves as the account manager for contractors and builders.
- Supplied house packages including framing for new builds and add-ons, as well as special order windows, doors, millwork products and other products needed.
- Regularly communicated with potential clients through face-to-face meetings, phone conversations, and follow-up emails to explore opportunities for new projects.
- Coordinated with suppliers to procure necessary materials for projects within budget constraints.
- Resolved any problems encountered during the course of construction work.
- Met frequently with clients to gain understanding of goals and service needs.
- Managed subcontractors throughout the duration of each project, ensuring tasks were completed in a timely manner.
Inside Sales
Allied Building Products
05.2017 - 05.2018
- Handled and coordinated both inbound and outbound calls
- Organized delivery schedules and routes to ensure timely arrival of goods.
- Monitored stock levels and placed orders when necessary.
- Maintained accurate records of deliveries and invoices in company database.
- Provided customers with product information, pricing and availability.
- Generated leads through cold calling potential clients.
- Maintained detailed records of customer interactions, orders and account status updates.
Sales
Centex Global Communications
12.2016 - 05.2017
- Effectively managed a high volume of incoming calls while delivering exceptional customer service and technical support. Processed orders accurately and efficiently, resolved refund requests promptly, and expertly addressed general inquiries about the product.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Customer Service Representative
Ashley Furniture
08.2009 - 02.2011
- Effectively resolved customer service issues
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
Line Worker
Minigrip
08.2008 - 04.2009
- Collaborated with a team of 8 to efficiently manage a production line
- Performed quality control checks to ensure product specifications were met.
- Built and packaged products to comply with multiple work orders and deadlines.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Met or exceeded target for on-time customer shipments.
Supply Administration
United Stated Marine Corps
08.2004 - 08.2008
- Oversaw operations and maintained accountability for a multi-million dollar warehouse account.
- Coordinated the acquisition, distribution, storage, and disposal of supplies.
- Monitored stock levels to ensure availability of materials for operations.
- Performed physical inventory counts as needed to reconcile actual quantity versus system balance.
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Coached and mentored individuals on professional development goals.
- Resolved conflicts between employees in a timely manner.
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
Education
High School Diploma -
Navarro High School
Seguin, TX05-2004
Skills
- Order Management
- Customer Service
- Sales
- Inbound and Outbound Calls
- Payment Processing
- Delivery Coordination and Data Entry
- Multitasking
- Customer relationship management
- Resolving Customer Service Issues
- Daily Schedule Organization
- Upselling and cross selling
- Administration
- Fluent in Spanish
- Team collaboration
Languages
Spanish
Native/ Bilingual
Education and Training
other
Military Service
US Marine Corps, 2004-2008
Timeline
Inside Sales Specialist
Cameron Ashley Building Products
08.2024 - Current
Contractor Sales
Parker Building Supply
05.2018 - 06.2024
Inside Sales
Allied Building Products
05.2017 - 05.2018
Sales
Centex Global Communications
12.2016 - 05.2017
Customer Service Representative
Ashley Furniture
08.2009 - 02.2011
Line Worker
Minigrip
08.2008 - 04.2009
Supply Administration
United Stated Marine Corps
08.2004 - 08.2008
High School Diploma -
Navarro High School
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