Maria Hill
Pleasant Grove,AL
Summary
Dynamic Office Manager with extensive experience at Urology Centers of Alabama, excelling in patient registration and scheduling appointments. Proven ability to enhance customer service and resolve issues effectively, ensuring smooth office operations. Adept at document management and fostering positive relationships, contributing to a high level of patient satisfaction.
Overview
19
19
years of professional experience
Work History
Office Manager/Medical Secretary
Urology Centers Of Alabama
Homewood, AL
06.2020 - Current
- Coordinate office activities and operations to secure efficiency and compliance with company policies.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Coordinated referrals between primary care physicians and specialists as required.
- Scheduled and confirmed patient appointments for diagnostic and consultation services.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Processed payments for co-pays or services rendered using computerized billing software programs.
- Provided administrative support to medical staff, including data entry and document preparation.
- Utilized medical software for patient registration, scheduling, and records management.
Guest Relation Clerk
Baptist Medical Center Princeton
Birmingham, AL
10.2005 - 05.2020
- Maintained cleanliness of lobby area and front desk counter.
- Resolved guest complaints in a professional manner.
- Maintained accurate records of all transactions within the hotel software system.
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted walk-in and phone guests, determining interests and needs.
Education
High School Diploma -
Hueytown High
Hueytown, AL05-2002
Skills
- Scheduling appointments
- Patient registration
- Customer service
- Problem solving
- Communication skills
- Time management
- Document management
- Office management
Timeline
Office Manager/Medical Secretary
Urology Centers Of Alabama
06.2020 - Current
Guest Relation Clerk
Baptist Medical Center Princeton
10.2005 - 05.2020
High School Diploma -
Hueytown High
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