Maria Hoffay
Kingston
Summary
Dynamic Store Manager with a proven track record at Party City, excelling in customer service and team leadership. Enhanced customer satisfaction through effective training and innovative merchandising strategies. Skilled in store operations and problem-solving, consistently achieving sales goals while fostering a positive work environment.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
18
18
years of professional experience
Work History
Store Manager
Party City
10.2016 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Shipping and Receiving Clerk
JCPenney
02.2007 - 04.2015
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Facilitated smooth warehouse operations, maintaining clean and safe work environments.
Education
High School Diploma -
Kingston High School
Kingston NY06-1983
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Team leadership
- Store opening and closing
- Training and mentoring
- Customer service management
- Store operations
Timeline
Store Manager
Party City
10.2016 - 02.2025
Shipping and Receiving Clerk
JCPenney
02.2007 - 04.2015
High School Diploma -
Kingston High School
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