MARIA HORTA
Forklift Operator
Hesperia,CA
Summary
Friendly and reliable team player offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Punctual and honest cashier with solid background in retail sale environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Security-conscious and customer-focused cashier with top-notch teamwork and interpersonal communication skills. Kept cash drawers accurate and secure with smooth payment processing and maximized loss prevention methods. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
10
10
years of professional experience
Work History
Certified Forklift Driver
Costco Wholesale Corp
Ontario, CA
09.2021 - Current
- Filled propane tanks, checked valves and performed other routine equipment maintenance.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded materials and goods at designated locations for best project availability.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Removed orders from storage, wrapped and staged for shipments.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Packed items into appropriate containers for shipment.
- Changed out forklift batteries and connected batteries to battery charger.
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
- Completed inventory cycle counts and documented all information in reports to give to my supervisor's.
- Updated tracking systems to document movements and determine proper area for storage.
- Completed inventory cycle counts and documented all information in high jump reports to give to supervisor's.
Beauty Advisor
Sally Beauty Holdings Inc.
Hesperia, CA
07.2017 - 08.2021
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Recommended specific hair and beauty products to meet individual customer needs.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Recorded notes for future reference about customer preferences and services delivered.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Sales Associate
Vallarta Supermarket
Victorville, CA
10.2010 - 10.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Education
Associate Degree in Nursing - General Studies
Victor Valley College
Victorville, CA2025
Skills
- Motivated, focused, professional, honest and hard- working
- Well experienced in costumer service and analyzing
- Work well with others and as team player in all environments
- Possess exceptional organization and time management as well as oral and written communication skills
- Experienced in Microsoft word, Microsoft suite, 10-Key, cash handling, typing, file/ copy, data entry, recording, correspondence and scheduling
- Cash handling/ payment processing
Timeline
Certified Forklift Driver
Costco Wholesale Corp
09.2021 - Current
Beauty Advisor
Sally Beauty Holdings Inc.
07.2017 - 08.2021
Sales Associate
Vallarta Supermarket
10.2010 - 10.2015
Associate Degree in Nursing - General Studies
Victor Valley College
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