Maria Horta
Summary
Reliable and hardworking food service worker with five years of experience in the industry. Proven ability to balance both cashiering and order taking work in a busy restaurant environment.
Overview
8
8
years of professional experience
Work History
Food Service Worker
Duke's Charbroiler
07.2016 - 08.2022
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted with basic food preparation or packaging as needed.
- Took customer orders either in-person or over the phone, ensuring accuracy and attention to special requests or modifications.
- Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
- Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
- Addressed customer inquiries, concerns, or complaints in a polite and helpful manner, escalating issues to management if necessary.
- Promoted a safe and secure work environment by adhering to established safety protocols and reporting any potential hazards or incidents to management.
- Adhering to company policies and procedures regarding cash handling, including accurately counting money and reconciling cash drawers.
- Participate in opening procedures such as counting cash, preparing the cashier station for the shift, and restocking tabletop items. ex. salt, pepper, sugar
Care Giver
Unemployed
08.2022 - Current
- As a mother of 3 I decided to take time off shortly after my son was born in 2020 to become his main care giver. Since my son was diagnosed with Autism, becoming a stay at home mother was essential because it required additional responsibilities.
- I had to be present in his behavioral therapy sessions which he required 5 times a week, 4 hours a day. My son also needed to attend doctor appointments, support with daily activities and assistance managing behavioral challenges.
Education
Associate of Arts -
Santa Ana College
Santa Ana, CA05.2026
High School Diploma -
Los Amigos High School
Fountain Valley, CA06.2016
Skills
- Team Oriented
- Order taking accuracy
- Customer Service
- Cash Handling
- Basic Mathematics
Timeline
Care Giver
Unemployed
08.2022 - Current
Food Service Worker
Duke's Charbroiler
07.2016 - 08.2022
Associate of Arts -
Santa Ana College
High School Diploma -
Los Amigos High School