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Associate Principal Engineer

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Dynamic and adaptable professional with over 5 years of experience in customer service, insurance sales, and team leadership. Licensed in Life & Health Insurance in Texas, with a proven track record of delivering exceptional client support while efficiently managing administrative processes and training new hires. Committed to leveraging skills and expertise to contribute to a growth-oriented team in a full-time, salary-based role, whether remote or on-site. Passionate about fostering positive client relationships and driving team success through effective collaboration and innovative solutions.

Adept at enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and verbal communication skills. My proactive approach led to improved efficiency and loyalty, showcasing my ability to manage high-volume transactions and resolve customer issues with diplomacy.

My ideal job is one where my skills and my knowledge can be used to their full potential on a daily basis. Responsible, experienced in customer service. Help people or do my job professionally.

Detail oriented with great level experience in the full spectrum of customer service. Positive and professional character with efficient results when tasks are requested. Collaborative team player with ownership mentality and a track record of delivering the highest quality of service and solutions to resolve challenges, propel growth and strive in any difficult assignment. Positive mindset and always looking for ways to continue improving the workplace.

Criminal Justice major at Aurora University with hands-on experience in customer service, elder care, and volunteer work. Known for professionalism, empathy, and strong communication skills developed through roles in hospitality and retail. Actively building courtroom confidence through mock trial participation and refining investigative writing for legal contexts. Passionate about justice reform and ethical advocacy, with a long-term goal of becoming a criminal defense attorney. Committed to learning, growing, and serving others with integrity and care.

Maria Del Carmen Puccio

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Associate of Science - Nursing

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Associate of Science - Nursing

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