Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Huff

Patient representative
Lewisville,TX

Summary

Dependable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

5
5
years of professional experience

Work History

Warehouse Associate

Bed Bath & Beyond
05.2022 - Current
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Completed cycle counts and monthly inventory.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Checked packages and merchandise for damage and notified vendors.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Worked safely around moving machinery.
  • Entered quantity received against purchase order in computer system.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Performed general housekeeping and cleaning tasks.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Discrete Support Lead
  • Look after my team and insure work is properly done
  • Print out work labels
  • Label boxes varying sizes
  • Pushes orders in the Mod

Patient Service Representative

Aetna
11.2021 - 03.2022
  • Took copayments and compiled daily financial records.
  • Engaged with patients to provide critical information.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Resolved customer complaints using established follow-up procedures.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Developed and implemented customer service policies and procedures.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Assisted patients in filling out check-in and payment paperwork.
  • Investigated insurance claims denials and appeals.
  • Resolved billing inquiries and disputes in timely fashion.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Built and maintained positive working relationships with patients and staff.
  • Provided excellent customer service to patients and medical staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Taught patients and families to use at-home medical equipment.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Facilitated communication between patients and various departments and staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Verified insurance eligibility and coverage for patients.
  • Delivered support to medical staff in completion of patient paperwork.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Patient Service Representative

The Loomis Company
05.2020 - 11.2020
  • Took copayments and compiled daily financial records.
  • Engaged with patients to provide critical information.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Resolved customer complaints using established follow-up procedures.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Greeted and assisted patients with check-in procedures.
  • Developed and implemented customer service policies and procedures.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Assisted patients in filling out check-in and payment paperwork.
  • Investigated insurance claims denials and appeals.
  • Resolved billing inquiries and disputes in timely fashion.
  • Balanced deposits and credit card payments each day.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Built and maintained positive working relationships with patients and staff.
  • Provided excellent customer service to patients and medical staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Facilitated communication between patients and various departments and staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Verified insurance eligibility and coverage for patients.
  • Delivered support to medical staff in completion of patient paperwork.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Hospital Call Center Associate

Reading Hospital - Tower Health
07.2019 - 03.2020
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Assisted customers by answering questions and responding to inquiries.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Fax Paperwork
  • Contact Nurses in regards to patients eating charts
  • Visit upset patients due to diet restrictions.
  • Inform patients about their dietary charts
  • Inform patients on their diet restrictions

Patient Service Representative

Call 4 Health
12.2018 - 04.2019
  • Took copayments and compiled daily financial records.
  • Engaged with patients to provide critical information.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Resolved customer complaints using established follow-up procedures.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Developed and implemented customer service policies and procedures.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Assisted patients in filling out check-in and payment paperwork.
  • Investigated insurance claims denials and appeals.
  • Resolved billing inquiries and disputes in timely fashion.
  • Balanced deposits and credit card payments each day.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Built and maintained positive working relationships with patients and staff.
  • Provided excellent customer service to patients and medical staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Facilitated communication between patients and various departments and staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Taught patients and families to use at-home medical equipment.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Delivered support to medical staff in completion of patient paperwork.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Verified insurance eligibility and coverage for patients.

Pest Control Customer Service

Rentokil Steritech
01.2018 - 07.2018
  • Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
  • Inspected equipment for proper functionality to effectively facilitate application.
  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
  • Fostered excellent service leading to positive online reviews.
  • Prepared detailed reports to provide information on pest activity and recommend corrective actions.
  • Coordinated with other departments and personnel to determine compliance of pest control standards and protocols.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Complied with safety guidelines and regulations with during pest control processes.
  • Responded to customer inquiries and complaints regarding pest control services and solutions.

Education

Certified Nursing Assistant - Nursing

Reading Area Community College
Reading, PA
01.2015

High School Diploma -

Keystone Technical Institute
Harrisburg, PA
01.2010

Skills

  • Invoice Verification
  • Material Handling
  • Wrapping and Boxing
  • Warehouse Environment Safety
  • Operations Support
  • Data Accuracy
  • Complex Problem-Solving
  • Order Picking and Processing
  • Health and Safety
  • Lifting and Sorting
  • Conveyor Systems
  • Freight Labeling
  • Occupational Health and Safety
  • Enter Data
  • DOT Regulations
  • Verifying Time Sheets
  • Organization and Categorization
  • Team Meetings
  • Operational Efficiency and Safety
  • Process Payments
  • Process Payments
  • Good with Numbers
  • Audit Inventory
  • Basic Mathematical Calculations
  • Motivated Team Player
  • Leadership
  • Medical Insurance
  • Office Administration
  • Document Filing
  • Insurance Information Collection
  • Payment Collection
  • Reminder Calls
  • Patient Greeting
  • Medical Billing
  • Chart Pulling
  • Insurance Form Processing
  • Insurance Verification
  • Clinical Data Entry
  • Delinquent Accounts Monitoring
  • Patient Engagement
  • Outbound Calling
  • Call Transfers
  • Benefits Explanations
  • Multi-Line Telephone Systems
  • Patient Account Reviews
  • Clinical Staff Management
  • Appointment Scheduling
  • Medical Filing
  • Collection Management
  • Patient Care and Confidentiality
  • HIPAA Compliance
  • Appointment Confirmation
  • Customer Service
  • Claims Handling and Coverage Verification
  • System Verification
  • Verifying Eligibility
  • Interpreting Physician Orders
  • Clinic Administration
  • Bilingual in Spanish and English
  • Medical Histories and Vital Statistics
  • Comfort with Technology and Databases
  • Patient Medical Histories
  • Coordinate Referrals
  • Recording Histories
  • Informed Consent
  • Punctual and Hardworking
  • Payment Calculation
  • Office Supplies and Inventory
  • Reading Comprehension
  • Prepare Reports
  • Reliability and Dedication
  • Clerical and Filing Support
  • Forms and Spreadsheet Creation
  • 50 WPM Typing Speed
  • Organization and Time Management
  • Word Processing
  • Improve Patient Care
  • Financial Recordkeeping
  • Medicaid
  • Quality Control
  • Environmentally Controlled Storage
  • Medical Transcription
  • Billing Issue Resolution and Support

Timeline

Warehouse Associate

Bed Bath & Beyond
05.2022 - Current

Patient Service Representative

Aetna
11.2021 - 03.2022

Patient Service Representative

The Loomis Company
05.2020 - 11.2020

Hospital Call Center Associate

Reading Hospital - Tower Health
07.2019 - 03.2020

Patient Service Representative

Call 4 Health
12.2018 - 04.2019

Pest Control Customer Service

Rentokil Steritech
01.2018 - 07.2018

Certified Nursing Assistant - Nursing

Reading Area Community College

High School Diploma -

Keystone Technical Institute

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Maria HuffPatient representative