Maria Hulse
Waterbury,CT
Summary
Attentive Family Service Worker devoted to helping children and families deal with challenging situations by coordinating effective community and program support. Well-versed in available resources and eligibility requirements. Works closely with local law enforcement, medical and court officials to handle wide-ranging matters on behalf of at-risk family groups. Compassionate Family service worker with 15 years experience in community service settings. Skilled at managing multiple cases with great attention to detail and knowledge of local resources. Known for providing caring and comprehensive support to families and children. Seasoned Social Worker specializing in situational assessments, conflict resolution and effective communication. Services clients to promote optimum mental, emotional and behavioral health in collaboration with other members of health care team. Demonstrates psycho-social assessment, treatment planning and advocacy skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Membership Coordinator
Park Central
05.2024 - Current
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Strengthened relationships with existing members by conducting regular check-ins and addressing their concerns efficiently.
- Enhanced event attendance through meticulous planning and promotion of engaging activities for members.
PCA
DDS Lab
09.2023 - 05.2024
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Engaged with patient family and friends to provide courteous visit experience.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
Parent Liaison
The City of Waterbury BOE
06.2016 - 09.2023
- Maintained open, positive and proactive communication between educators and families.
- Provided current information to parents through direct contact, newspapers and online means.
- Provided parents information on counseling, childcare, prenatal care, substance abuse treatment and job training.
- Assisted parents and guardians in goal setting and educational development for children.
- Coordinated and delivered public presentations to parents, staff and community agencies.
- Leveraged mediation techniques to facilitate communication between parents, school administration and teachers.
- Advised students with behavioral, mental or physical impairments to help achieve academic goals.
- Assisted with development of family-focused events, programs and workshops.
- Fostered relationships with parents and community to create safe academic environment conducive to student learning.
- Informed parents of school procedures, instructional programs, Title 1 funding and roles of administrators and staff.
- Investigated and diagnosed barriers to success and coordinated services to help students achieve personal, developmental and scholastic benchmarks.
- Organized required paperwork between parents and school staff.
- Tracked involvement of families and updated computer database.
- Counseled parents with child-rearing problems and interviewed children and family to assess appropriate course of action.
- Consulted with parents, teachers and school staff to identify root cause of student truancy, misbehavior or delinquency.
- Prepared reports, documentation and written materials to communicate information to parents and staff.
Parent Engagement Specialist
NVCC
08.2015 - 06.2016
- Worked one on one with families to address issues head-on and develop proactive solutions.
- Educated parents on child development and provided varied parenting methods to encourage growth.
- Developed family lesson plans and activities to encourage positive interactions and strengthen bonds.
- Visited families in home environment to evaluate needs and offer suggestions for improved daily lifestyle choices.
- Helped clients to better understand parental role, focusing on developing skills to nurture and guide children.
- Provided information and research regarding local community resources such as support groups and meetings for families.
- Identified appropriate community resources and provided referrals for services.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Established behavioral modification goals and assessed progress toward goals.
- Maintained confidentiality through stringent handling of charts and data.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Worked with community resources to engage youth in pro-social activities and help families access services.
Paraprofessional
The City of Waterbury BOE
01.2006 - 06.2015
- Supported students throughout academic instruction and assignments.
- Applied positive reinforcement to redirect negative behaviors.
- Offered students personalized educational, behavioral and emotional support.
- Supplied one-on-one attention to each student during group activities.
- Assisted children at stations during small-group learning periods.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Communicated and collaborated well with educators from various grade levels.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Planned and led activities to develop students' physical, emotional and social growth.
- Prepared instructional materials for specific classroom activities tailored to support student needs.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Organized student performance and enrichment activities to facilitate learning.
- Graded assignments and tests and documented results into filing systems.
Family Service Worker
New Opportunities Inc
07.2004 - 07.2005
- Completed intake assessments on families to determine service needs.
- Supported needs of at-risk families with housing, food and other critical assistance.
- Protected children by identifying risks and implementing protective actions and improvement plans.
- Discussed eligibility requirements for different services to help families gather required information and documentation.
- Monitored program activities and participation to assess utilization and close service gaps.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Maintained confidentiality through stringent handling of charts and data.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
Education
Associate of Science - Applied Science
Briarwood College
06.1997
Skills
- Call Center Operations
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Customer Service
- Multitasking and Prioritization
- Data Entry
- Responding to Difficult Customers
- Translation and Interpretation Services
- Building Customer Trust and Loyalty
Certification
- CPR
- DCF mandated reporter
- First Aide
- Job Harassment cert
- DDS cert
- Food service Cert
Languages
Spanish
Professional Working
Timeline
Membership Coordinator
Park Central
05.2024 - Current
PCA
DDS Lab
09.2023 - 05.2024
Parent Liaison
The City of Waterbury BOE
06.2016 - 09.2023
Parent Engagement Specialist
NVCC
08.2015 - 06.2016
Paraprofessional
The City of Waterbury BOE
01.2006 - 06.2015
Family Service Worker
New Opportunities Inc
07.2004 - 07.2005
Associate of Science - Applied Science
Briarwood College
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