Maria Hunte
Baxter,TN
Summary
Dedicated professional with extensive experience at the Tennessee Department of Transportation, excelling in documentation and contract management. Proven ability to enhance operational efficiency through meticulous recordkeeping and strong teamwork. Recognized for resolving customer inquiries with empathy, fostering loyalty, and streamlining processes to improve service delivery.
Overview
29
29
years of professional experience
Work History
Transportation Program Monitor 2
Tennessee Department Of Transportation
09.2015 - Current
- Maintained comprehensive documentation of program activities for future reference.
- Coordinated closely with external partners, ensuring seamless collaboration throughout the duration of joint projects.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provide contract administration to insure appropriate documents in place for project handovers and completions.
- Coordinate Hybrid Projects to provide smooth transfer from locally managed to TDOT managed.
- Coordinate between the Tennessee Department Of Transportation, Local Agencies and the Metropolitan Planning Organizations for TIP management.
- Support the Bureau of Planning’s Divisions and Teams and the efficient delivery of local agencies’ work programs by managing invoice reviews and reimbursements, so they occur within required timeframes.
- Manage the review and approval process of all hybrid reimbursement requests.
Transportation Planner 3
Tennessee Department Of Transportation
07.2011 - 09.2015
- Created original checklist for Local Government Guidelines Manual to streamline locally managed process.
- Answered telephone calls and emails to respond to customer concerns and cost inquiries.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Administrative Services Assistant 1, 2 and 3
Tennessee Department Of Transportation
07.1996 - 07.2011
- Aided project completion stages by compiling relevant research materials when necessary.
- Collaborated with assigned partners to troubleshoot issues related to maintenance, retention and storage of file contents.
- Increased accuracy in data entry tasks through diligent proofreading and attention to detail.
- Prepared professional correspondence on behalf of executives, effectively communicating essential information to external parties.
- Managed high-volume incoming calls, ensuring prompt attention to customer inquiries and concerns.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created maintenance agreements to streamline the contract process.
Education
No Degree - Accounting
Catonsville Community College
Catonsville, MDSkills
- Documentation skills
- Recordkeeping skills
- Teamwork
- Attention to detail
- Administrative management
- Contract management
- Research and facts collecting
- Self motivation
Timeline
Transportation Program Monitor 2
Tennessee Department Of Transportation
09.2015 - Current
Transportation Planner 3
Tennessee Department Of Transportation
07.2011 - 09.2015
Administrative Services Assistant 1, 2 and 3
Tennessee Department Of Transportation
07.1996 - 07.2011
No Degree - Accounting
Catonsville Community College
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