Maria Hyvonen
Anaconda,MT
Summary
Dynamic Administrative Assistant with a proven track record at Montana State Hospital, excelling in customer service and documentation. Skilled in managing sensitive patient records while ensuring HIPAA compliance. Recognized for enhancing operational efficiency and fostering positive relationships, demonstrating strong time management and tech-savvy abilities in fast-paced environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Administrative Assistant 2/Health Information Services Clerk
Montana State Hospital /Forensic Mental Health Facility
10.2009 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks as needed.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Maintained patient records ensuring compliance with HIPAA regulations and facility policies.
- Processed admission and discharge paperwork, facilitating smooth transitions for patients.
- Take and make photo ID's of patients and employee's as well as updating them.
- Utilized electronic health record systems to update patient information accurately and efficiently.
- Coordinated communication between medical staff and patients, enhancing service delivery.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Reviewed charts and flagged incomplete or inaccurate information.
- Enhanced efficiency in the Health Information Services department by organizing and maintaining a streamlined filing system.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Served as a reliable point-of-contact for patients seeking assistance with navigating their personal health information management processes.
- Maintained strict confidentiality of sensitive patient data, adhering to HIPAA guidelines and ensuring privacy protection.
- Provided exceptional customer service while addressing inquiries from patients or providers regarding access to medical records or general health information policies.
- Promoted a positive work environment through effective communication and teamwork among colleagues in the Health Information Services department.
- Ensured timely processing of medical record requests, contributing to better patient care and communication between providers.
- Maintained accuracy, completeness, and security for medical records and health information.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Verified accuracy of patient information in medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Followed exact procedures for handling transfers and other releases of medical records.
- Processed and tracked requests for medical records from external organizations.
- Assisted in preparation of medical reports for external parties.
- Assisted in training new staff on medical record processing and filing procedures.
- Take patients to there court hearings via polycom system connected to zoom meeting rooms.
- Give administration updates of the court hearings.
- Take patients to evaluations meetings via the polycom system connected to the zoom meeting rooms.
- Send out zoom links to others parties needing to connect to our facility.
- I have the ability to see when patients are getting better or need help.
- I will document good and bad if needed on progress notes for the providers to take into consideration when they meet with treatment teem about a client.
Tree and Lawn Care Worker
Copper City Lawn and Tree
06.2009 - 09.2009
- Operated lawn care equipment, ensuring adherence to safety standards and operational protocols.
- Maintained accurate records of services performed and materials used for each job.
- Maintained grounds by trimming, weeding, and general clean-up.
- Adapted quickly to changing weather conditions ensuring completion of jobs despite unforeseen challenges.
- Kept tools and equipment clean and well-maintained for optimal performance during daily tasks.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Delivered exceptional customer service by addressing client concerns promptly and professionally.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Concession Stand Worker/Concession Stand Supervisor
Rocky Mountain Festivals, Inc./Colorado Renaissance Festival
06.2009 - 08.2009
- Operated concession stand, ensuring timely service and customer satisfaction.
- Trained new staff on food safety protocols and customer service standards.
- Implemented cash handling procedures to ensure accurate transactions and accountability.
- Resolved customer complaints promptly, improving overall experience and retention rates.
- Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
- Assisted in training new staff members, sharing knowledge and best practices to help them excel in their roles.
- Keep the food at the proper temperature and the counters clean.
- We sold turkey legs, barron of beef, bratwurst, potato's, corn, bread bowls, and wraps at the seasonal festival.
- I was in charge of picking up and delivering the cash drawer to the accounting area.
- Calculated in mind and took money, and counted change back to customer.
- Stayed in old English character and costume.
- Set breaks for employee's in our booth.
Customer Service Representative/Data Entry Clerk
American Cash Awards Inc.
08.2008 - 05.2009
- Resolved customer inquiries through active listening and effective communication strategies.
- Managed high-volume calls, ensuring timely and accurate responses to service requests.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Completed data entry tasks with accuracy and efficiency.
- Used computer software to store and retrieve data.
Concessions Worker/Concessions Shift Lead
Rocky Mountain Festival;s. Inc./Colorado Renaissance Festival
06.2008 - 08.2008
- Operated concession stand, ensuring timely service and customer satisfaction.
- Trained new staff on food safety protocols and customer service standards.
- Implemented cash handling procedures to ensure accurate transactions and accountability.
- Resolved customer complaints promptly improving overall experience and retention rates.
- Handled customer complaints calmly and professionally, working towards swift resolution that maintained positive relationships with patrons.
- Adhere to health and safety regulations, maintaining proper food handling practice at all times.
- Assisted in training new staff members, sharing knowledge and best practice to help them excell in their roles.
- Keep the food at proper temperature and the counters clean.
- We sold turkey legs, barron of beef, bratwurst, potato's, corn on cob, bread bowls, and wraps at the seasonal festival.
- I was in charge of picking up and delivering cash drawer to the accounting area.
- Calculated in mind and took money, and counted change back to customer.
- Stayed in old English character and costume.
- Set breaks for employee's in the booth
Service Technician
Dazbog Coffee Company
09.2006 - 08.2008
- Diagnosed and repaired espresso machines to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance on coffee equipment to extend lifespan and reduce downtime.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Clean of shop area.
- Repair in house equipment keep equipment inventory
- Fill out daily paperwork and customer resolution's.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Remove outdated machines with new and recent closure of stores
Concessions Worker
Rocky Mountain Festivals. Inc
06.2007 - 07.2007
- Operated concession stand, ensuring timely service and customer satisfaction.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
- Keeps the food at the proper temperature and the counters clean.
- We sold turkey legs, barron of beef, and bratwurst at the seasonal festival.
- Calculation of items to charge in mind, make change and count it back.
- Stayed in old English character and costume
Product Demonstrator
Classic Demo's Inc. Salt Lake City, Utah
04.2006 - 12.2006
- Managed inventory of demonstration products, ensuring availability for events and promotions.
- Assisted customers in locating items, addressed questions and provided product samples.
- Recorded quantities of sample and coupon distribution to estimate productivity and sales.
- Effectively communicated feedback from customers to management teams for continuous improvement in both products and demonstrations themselves.
- Fill out the paperwork and phone in the results to headquarters.
CNC Mill Operator
Vforge, Inc.
03.2006 - 09.2006
- Operated CNC milling machines to produce precision components efficiently.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Inspected finished parts by checking for defects to meet quality standards.
Concessions Worker
Rocky Mountain Festival Inc.
06.2006 - 08.2006
- Sold Italian Ice at the seasonal Festival
- Stayed in Old English character and costume.
- Figured out what to charge in head and made change and count back customer change.
Flight Attendant
Air Wisconsin Airlines Corporation
11.2002 - 02.2006
- Ensured passenger safety through adherence to safety protocols and emergency procedures.
- Delivered exceptional customer service, addressing passenger needs and resolving issues promptly.
- Conducted pre-flight checks on equipment, ensuring compliance with airline standards.
- Collaborated with team members to maintain cabin cleanliness and organization during flights.
- Implemented efficiency strategies for boarding processes, reducing turnaround time between flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Answered passengers' questions about flight, aircraft and destination.
- Used Apollo to check loads on flights to get to and from airports.
- Used Flica application to bid on lines for flights each month
Lube Technician
Grease Monkey International
03.2003 - 06.2003
- Performed routine oil changes and fluid checks efficiently.
- Maintained cleanliness and organization of work area to enhance safety.
- Assisted in training new technicians on equipment and procedures.
- Conducted thorough inspections of vehicles to identify maintenance needs.
- Greeted customers and answered questions about oil changes and other services.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Kept detailed records of services performed, aiding in accurate tracking of vehicle maintenance history.
- Cashiering with computer 10 key making change and explaining service to customers.
- Preform closing and opening duties
- Due inventory once a month.
- Answer phones.
Gate Attendant
Great Lakes Airline Cheyenne WY
04.2002 - 11.2002
- Managed passenger check-in processes, ensuring timely boarding and compliance with airline policies.
- Monitored gate area for security and safety, responding quickly to any incidents or emergencies.
- Coordinated boarding procedures efficiently, reducing wait times and improving overall passenger flow.
- Enhanced visitor experience by providing friendly and efficient service at the entrance gate.
- Use of Apollo Wings and a little of Share program.
- Some passenger assistance to the aircraft and from aircraft.
Operator Grade 2
Celestica (formerly Avaya/Lucent Technologies)
06.2000 - 04.2002
- Operated manufacturing equipment to ensure efficient production processes.
- Monitored quality control standards during assembly operations.
- Trained new hires on safety protocols and operational procedures.
- Collaborated with team members to optimize workflow efficiency.
- Provided on-the-job training to newly hired workers and team members.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Assembled products according to changing daily work orders and specific customer needs.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Packed of the product after testing (Phones).
- Wrap pallets when complete, and take to shipping area by a power industrial Vehicle (PIVOT).
- Order of parts using SAP Software system.
- Helped engineer's with new product packing, labels, and testing protocol.
- Took 3 day soldering class then soldered circuit boards for one month, Then placed and soldered components on prefabricated boards for 3 months.
Concessions Worker
Rocky Mountain Festivals, Inc.
06.2001 - 07.2001
- Prepared and served food items according to safety and quality standards.
- Operated concession stand, ensuring timely service and customer satisfaction.
- Resolve customer complaints promptly improving overall experience and relationship with paton.
- We sold turkey legs, barron of beef, bratwurst, and corn on cob, potato's, bread bowls and wraps at the seasonal festival.
- Calculate in mind took money, and counted change back to customer.
- Stayed in old English character and costumes.
Waitress/Hostess/Cashier
Dino's Italian Restaurant
06.1999 - 12.1999
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Lube Technician
Grease Monkey International
03.1996 - 12.1999
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Ensured customer trust with transparent communication about necessary services and repair costs.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Kept detailed records of services performed, aiding in accurate tracking of vehicle maintenance history.
- Answer phones and check out customers using 10 key.
Auto Parts Person
Big A Auto Parts
1995 - 1996
- Excellent communication skills, both verbal and written.
- Looked up parts, sent out delivery drivers, put away some stock and pulled parts.
- Customer service on phone and at the counter.
Lube Technician
Grease Monkey Franchise
1995 - 1995
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Supported inventory management, ensuring availability of essential lubricants and parts for various vehicle models.
- Performed routine oil changes and fluid checks efficiently.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Kept detailed records of services performed, aiding in accurate tracking of vehicle maintenance history.
Automotive Technician
Kev's Auto Parts
1995 - 1995
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Replaced breaks, batteries, and oil changes.
- Replaced tires or tire repair.
Dishwasher
Copper Bowl Restaurant
1995 - 1995
- Operated commercial dishwashing equipment to maintain cleanliness and sanitation standards.
- Implemented efficient washing processes, reducing turnaround time for kitchen operations.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Bussed tables for waitresses.
Lube Technician
Texaco Express Lube
1992 - 1994
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Streamlined the lube technician process through diligent record-keeping on service histories and upcoming maintenance needs.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Kept detailed records of services performed, aiding in accurate tracking of vehicle maintenance history.
- Cash out customers and relate any information performed to the customer.
Trap Help
Anaconda Trap Club
1990 - 1992
- Pulled and set clay birds to be shot out of the air.
- Keep and called scores.
Car Detailer
Bill's Used Cars
05.1990 - 08.1991
- Conducted thorough interior and exterior cleaning of vehicles to enhance presentation quality.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Applied protective agents, including sealants, to protect surfaces.
Counter Server
Hardee's Restaurant
09.1991 - 1991
- Provided exceptional customer service, ensuring positive dining experiences for all patrons.
- Operated point-of-sale system efficiently, processing transactions accurately and quickly.
- Maintained cleanliness and organization of counter area, adhering to health and safety standards.
- Processed cash, debit and credit card payments.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Restocked counter supplies, condiments, napkins and silverware.
- Assisted with bussing tables and cleaning up spills.
Education
Associates Degree in Occupational Studies - Master Technician
Denver Automotive And Diesel College
Denver, CO11-1994
High School Diploma -
Anaconda High School
Anaconda, MT06-1992
Skills
- Medical admissions processes
- Records maintenance
- Time management
- Attention to detail
- Public relations
- Tech-Savvy
Certification
FAA-Certificate
Timeline
Administrative Assistant 2/Health Information Services Clerk
Montana State Hospital /Forensic Mental Health Facility
10.2009 - Current
Tree and Lawn Care Worker
Copper City Lawn and Tree
06.2009 - 09.2009
Concession Stand Worker/Concession Stand Supervisor
Rocky Mountain Festivals, Inc./Colorado Renaissance Festival
06.2009 - 08.2009
Customer Service Representative/Data Entry Clerk
American Cash Awards Inc.
08.2008 - 05.2009
Concessions Worker/Concessions Shift Lead
Rocky Mountain Festival;s. Inc./Colorado Renaissance Festival
06.2008 - 08.2008
Concessions Worker
Rocky Mountain Festivals. Inc
06.2007 - 07.2007
Service Technician
Dazbog Coffee Company
09.2006 - 08.2008
Concessions Worker
Rocky Mountain Festival Inc.
06.2006 - 08.2006
Product Demonstrator
Classic Demo's Inc. Salt Lake City, Utah
04.2006 - 12.2006
CNC Mill Operator
Vforge, Inc.
03.2006 - 09.2006
Lube Technician
Grease Monkey International
03.2003 - 06.2003
Flight Attendant
Air Wisconsin Airlines Corporation
11.2002 - 02.2006
Gate Attendant
Great Lakes Airline Cheyenne WY
04.2002 - 11.2002
Concessions Worker
Rocky Mountain Festivals, Inc.
06.2001 - 07.2001
Operator Grade 2
Celestica (formerly Avaya/Lucent Technologies)
06.2000 - 04.2002
Waitress/Hostess/Cashier
Dino's Italian Restaurant
06.1999 - 12.1999
Lube Technician
Grease Monkey International
03.1996 - 12.1999
Counter Server
Hardee's Restaurant
09.1991 - 1991
Car Detailer
Bill's Used Cars
05.1990 - 08.1991
Auto Parts Person
Big A Auto Parts
1995 - 1996
Lube Technician
Grease Monkey Franchise
1995 - 1995
Automotive Technician
Kev's Auto Parts
1995 - 1995
Dishwasher
Copper Bowl Restaurant
1995 - 1995
Lube Technician
Texaco Express Lube
1992 - 1994
Trap Help
Anaconda Trap Club
1990 - 1992
Associates Degree in Occupational Studies - Master Technician
Denver Automotive And Diesel College
High School Diploma -
Anaconda High School