Maria Ibarra
Midland,TX
Summary
Dedicated professional with a strong background in customer service and sanitation, honed at Midland Health. Proven expertise in infection control and cleaning equipment operation, ensuring a safe and welcoming environment. Recognized for exceptional communication skills and attention to detail, consistently enhancing resident satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Environmental Services Housekeeper
Midland Health
05.2025 - Current
- Maintained cleanliness and sanitation in patient rooms and common areas.
- Operated cleaning equipment including floor scrubbers and vacuums efficiently.
- Adhered to safety protocols and infection control measures consistently.
Bus Driver
Brookdale Assisted Living
05.2024 - 05.2025
- Ensured passenger safety through adherence to traffic regulations and company policies.
- Conducted regular vehicle inspections for mechanical issues and cleanliness compliance.
- Assisted residents with boarding and disembarking, promoting a comfortable travel experience.
- Communicated effectively with staff regarding resident needs and transportation schedules.
- Maintained accurate logs of trips, incidents, and maintenance checks for record-keeping purposes.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Receptionist
Brookdale Assisted Living
05.2022 - 05.2025
- Greeted and assisted residents and visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate staff promptly.
- Coordinated appointment scheduling for residents and family members efficiently.
- Maintained accurate resident records and updated information in electronic systems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
Food Server
Polo Park Senior Living
11.2019 - 03.2020
- Provided exceptional dining service to residents, ensuring satisfaction and comfort during meals.
- Collaborated with kitchen staff to facilitate timely meal preparations and service delivery.
- Assisted in training new servers on menu items and customer service protocols.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Handled resident inquiries and concerns promptly, fostering positive relationships within the community.
- Implemented feedback from residents to improve menu offerings and service quality consistently.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
Education
No Degree -
Clovis High
Clovis, NMSkills
- Infection control
- Sanitation practices
- Safety protocol adherence
- Customer service excellence
- Communication skills
- Record keeping
- Time management
- Problem resolution
- Attention to detail
- Multitasking capabilities
- Front desk operations
- Appointment scheduling
- Food safety guidelines
- Health and safety standards
- Passenger assistance techniques
- Cleanliness maintenance
- Log documentation
- Cleaning and sanitizing
- Infection control
- Vacuuming and sweeping
- Customer service
- Schedule and task management
- Adaptable and flexible
- Work orders
- Checklists and recordkeeping
I am bilingual. I speak English and Spanish fluently.
I am able to communicate with patients that do not understand the english language.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Environmental Services Housekeeper
Midland Health
05.2025 - Current
Bus Driver
Brookdale Assisted Living
05.2024 - 05.2025
Receptionist
Brookdale Assisted Living
05.2022 - 05.2025
Food Server
Polo Park Senior Living
11.2019 - 03.2020
No Degree -
Clovis High