Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Iglesias

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

17
17
years of professional experience

Work History

CR Merchandise

Disneyland Resort
01.2021 - 01.2024
  • Engage and create a magical experience for guests by providing comprehensive direction and recommendations, knowledge of products, answer questions, and assisting with special requests.
  • Responsibilities include operating a point-of-sale system (POS register), cash handling, stocking, inventory and light cleaning.
  • Provide solutions to guests and cast members while using good judgement and decision making.
  • Complete all required company trainings and compliance courses.
  • Adaptability to the fluctuating needs of the park.

Front Office Assistant

Hands on Hands Rehabilitation Center
08.2011 - 12.2023
  • Provide excellent customer service with compassion and kindness to parent's in a busy center, including appointment management, billing and collections, office administration, and client services.
  • Work effectively with medical staff, management, external agencies and patient's in written and verbal communications.
  • Managed all front-office responsibilities to optimize facility workflows.
  • Trained new and existing staff in all front-office responsibilities and provided administrative support in multiple locations.
  • Proficient in medical terminology, clinic policies and procedures, computer systems and programs.
  • Addressed and responded to incoming/outgoing calls and correspondence.
  • Created and maintained confidential patient files.
  • Verified benefits and thoroughly explained to patient's.
  • Familiar with all insurance companies including workers compensation.
  • Translated for Spanish speaking patient's.

Administrative Assistant

Regional Center of Orange County
01.2007 - 01.2011
  • Assisted demanding medical office with day-to-day office duties, including scheduling meetings, multiple daily logs, preparation of materials and agenda items for weekly and monthly departmental meetings.
  • Worked closely with hospitals in ensuring patient's consents were completed in a timely manner prior to scheduled procedures.
  • Logged in and out charts and distributed to corresponding specialist.
  • General office procedures, copy, fax, screen and direct in/out bound calls.
  • Responded proactively and positively to rapid change.

Education

Medical Assistant Diploma -

Concorde Career College
Garden Grove, CA
09.1994

Skills

  • Reliable and punctual
  • Friendly and outgoing
  • Front Desk Operations
  • HIPAA Compliance
  • Patient confidentiality
  • Office Administration
  • Patient Registration
  • Insurance Verification
  • Scheduling appointments
  • Appointment management
  • Medical Office Software - Epic
  • Payment Collection
  • Fluent in Spanish

Timeline

CR Merchandise

Disneyland Resort
01.2021 - 01.2024

Front Office Assistant

Hands on Hands Rehabilitation Center
08.2011 - 12.2023

Administrative Assistant

Regional Center of Orange County
01.2007 - 01.2011

Medical Assistant Diploma -

Concorde Career College

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Maria Iglesias