Maria I Lopez-Barron
Lakeland
Summary
Customer service professional known for maintaining high standards and results-driven approach in call centers. Skilled in addressing customer inquiries and resolving issues promptly, fostering collaborative team environment. Flexible in adapting to changing demands, consistently reliable, and focused on achieving team goals.
Overview
12
12
years of professional experience
Work History
Call Center Associate
Horizon Nj Health
11.2022 - Current
- Bilingual Customer Associate Assisting Horizon Nj Health Members Providing Health Insurance Information able to show my ability to clearly explain their health insurance information answering questions and resolve their issues. Demonstrating My ability to analyze situations, identifying solutions and implement them effectively.
- Ability to adjust to changing situations new programs evolving customer needs.
- Assisting Completing Primary Care Providers Override Fax Request
- Proficiency In Microsoft Office Programs
Customer service specialist
maximus
11.2013 - 11.2022
- Bilingual Medicare Internal Support Specialist Train in all Lines of Business
- Gen Medicare, Tier 2 (2013)
- Claims A & B (2014)
- DME Tier 1 & 2 Specialist (2015)
- As A Medicare Customer Service Representative, I have been Providing knowledgeable responses to Medicare Beneficiaries inquiries in a professional manner in both English and Spanish. Maintaining up to date Knowledge of The Program regulations and policies. Experience Using NGD database and other resources to provide accurate information to Our Beneficiaries.
- As an Internal Support specialist guiding our Representatives to provide Accurate Information to Our Beneficiaries Ensuring that appropriate changes are made to resolve the beneficiaries’ problems and concerns providing Great Customer service.
- Adhere to the Privacy and Health Portability Act requirements as it relates to confidentiality of information released.
- Assisted with delivery of Internal Employee training for new and temporary employees as requested.
Education
High School -
East Bay High School
05.2009
Skills
- High Customer Service Standards
- Bilingual Fluent in English and Spanish
- Active Listening Skills
- Positive attitude
- Conflict resolution proficiency
- Devoted to data integrity
- Strong problem-solving ability
- Telecommunication knowledge
- Proficient with Microsoft Office
Timeline
Call Center Associate
Horizon Nj Health
11.2022 - Current
Customer service specialist
maximus
11.2013 - 11.2022
High School -
East Bay High School
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