Maria I. Molina
Houston,TX
Summary
Detail-oriented business professional with a background in client support, compliance, and administrative operations. Skilled in managing sensitive information, maintaining accurate records, coordinating cross-department activities, and supporting organizational goals. Adept at problem-solving in fast-paced environments, with strong communication skills in both English and Spanish. Seeking to contribute to a stable, growth-oriented company in an administrative or operations role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Executive, Debt Settlement
National Debt Relief
02.2025 - Current
- Processed and managed sensitive client financial information in accordance with company and regulatory standards.
- Updated and maintained client account records, ensuring accuracy in internal databases.
- Reviewed documentation to verify eligibility and confirm account details before program enrollment.
- Coordinated with internal departments to resolve discrepancies and ensure smooth client onboarding.
- Provided guidance to clients on program processes while ensuring compliance with industry regulations.
Finance & Risk Management Associate
Beyond Finance
02.2024 - 02.2025
- Maintained and updated detailed records for risk management and client accounts in compliance with internal policies.
- Managed a portfolio of accounts, evaluating risk factors and documenting resolution efforts.
- Ensured data accuracy by entering and verifying client information in internal systems.
- Communicated with clients to clarify account details and provide solutions while adhering to compliance guidelines.
- Collaborated with team members to streamline internal documentation processes.
Client Services & Booking Coordinator
Vacations To Go
05.2022 - 02.2024
- Managed travel bookings by entering and updating client information in a central database.
- Responded to client inquiries regarding travel details, policies, and scheduling.
- Maintained accurate records of transactions and correspondence to ensure operational accuracy.
- Provided post-booking support to resolve client concerns and coordinate changes.
Customer Service Team Lead
Fogo de Chao
09.2018 - 03.2022
- Oversaw daily shift schedules, task assignments, and attendance tracking for team members.
- Coordinated with multiple departments (marketing, sales, IT) to support smooth business operations.
- Managed escalated client concerns, ensuring resolution in accordance with company policies.
- Assisted with training new employees on operational procedures and service standards.
Education
International Business Administration -
Pace University
New York, NYSkills
- Administrative Support & Scheduling
- Data Entry & Records Management
- Compliance & Quality Control
- Client & Stakeholder Communication
- Process Improvement & Problem-Solving
- Cross-Department Collaboration
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Bilingual: English & Spanish
- CRM Management
- Sales Force
Certification
IAPDA Certified
Project Management
Languages
Spanish
Native or Bilingual
Timeline
Account Executive, Debt Settlement
National Debt Relief
02.2025 - Current
Finance & Risk Management Associate
Beyond Finance
02.2024 - 02.2025
Client Services & Booking Coordinator
Vacations To Go
05.2022 - 02.2024
Customer Service Team Lead
Fogo de Chao
09.2018 - 03.2022
International Business Administration -
Pace University
Similar Profiles
Dennis HaldermanDennis Halderman
Enrollment specialist at Turbo Debt / National Debt ReliefEnrollment specialist at Turbo Debt / National Debt Relief
Kiara ParhamKiara Parham
Client Success Specialist at National Debt ReliefClient Success Specialist at National Debt Relief
Jon LenyJon Leny
Team Lead, Negotiations at National Debt ReliefTeam Lead, Negotiations at National Debt Relief
Leodimar GuillermoLeodimar Guillermo
Payments Specialist at National Debt ReliefPayments Specialist at National Debt Relief
Elliott BeezleyElliott Beezley
Cross Country Athlete at St. Anne'sCross Country Athlete at St. Anne's