Maria Intriago
Winston-Salem,North Carolina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Project Coordinator Manager
A&L Surface Solutions
01.2022 - Current
- Quality Assurance: Implement and enforce quality control processes to ensure project deliverables meet established standards
- Conduct regular reviews to assess project progress and quality.
- Reporting and Documentation: Prepare regular progress reports for stakeholders and leadership
- Maintain comprehensive project documentation, including plans, reports, and change requests.
- Resource Allocation: Allocate resources efficiently to meet project goals and deadlines
- Optimize resource utilization for maximum productivity.
- Successful Project Delivery: Spearheaded the successful completion of projects, meeting all deadlines and achieving project objectives.
- Client Satisfaction: Received positive feedback from clients for delivering projects on time and exceeding expectations.
Shift Supervisor
Starbucks
05.2021 - Current
- Team Leadership: Supervise and lead a team of baristas during shifts, providing guidance and support
- Delegate tasks and responsibilities to ensure a smooth and efficient operation.
- Customer Service: Foster a customer-centric environment by ensuring exceptional service and satisfaction
- Handle customer inquiries, feedback, and resolve issues promptly.
- Shift Management: Oversee the opening or closing of the store, ensuring adherence to operational procedures
- Manage daily shift activities, including staff assignments, breaks, and deployment.
- Inventory Control: Monitor and manage inventory levels, ensuring sufficient stock for daily operations
- Place orders and handle deliveries, maintaining accurate records of inventory.
- Cash Handling: Responsible for accurate cash handling, including opening and closing registers
- Conduct cash audits and reconcile discrepancies as needed.
- Sales Growth: Implemented upselling strategies that contributed to an increase in average transaction value.
Education
Professional MBA -
Florida International University
Miami, FLPhilosophy -
Florida International University
Miami, FLSkills
- Customer service
- Time management
- Communication skills
- Restaurant experience
- Documentation review
- Bilingual
- Guest services
- Microsoft word
- Microsoft excel
- Leadership
- Sales Monitoring
- Business Development
- Critical Thinking
- Spreadsheet Tracking
Timeline
Project Coordinator Manager
A&L Surface Solutions
01.2022 - Current
Shift Supervisor
Starbucks
05.2021 - Current
Professional MBA -
Florida International University
Philosophy -
Florida International University
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