Maria Isabel Castillo
El Paso,TX
Summary
Seeking a permanent position with a growing company, where I may utilize any of my medical, clerical and customer service skills to best serve the interests of both customers and of my employer, and who can provide career advancement with ongoing training and skill development in a team-based environment.
Overview
21
21
years of professional experience
Work History
Clinical Manager
Hector Lopez DO
02.2025 - Current
- Led clinical operations, ensuring compliance with regulatory standards and organizational policies.
- Developed and implemented training programs to enhance staff competencies and patient care quality.
- Coordinated multi-disciplinary teams for efficient patient management and comprehensive treatment plans.
- Analyzed clinical performance metrics to identify areas for process improvement and operational efficiency.
- Regularly evaluated employee performance and provided feedback.
- Supervised clinical operations to ensure compliance with healthcare regulations and quality standards.
- Streamlined patient intake processes, improving efficiency and reducing wait times.
School Monitor
El Paso Independent Sch District
10.2023 - 02.2025
- Supervised student activities to ensure safety and adherence to school policies.
- Monitored hallways and common areas, promoting a positive and respectful environment.
- Collaborated with educators to address student behavioral issues, fostering a supportive atmosphere.
- Safety Traffic control at crosswalk
Clinical Lead
Village Medical
05.2021 - 10.2022
- Led clinical operations to enhance patient care and streamline workflows.
- Oversaw quality assurance initiatives, ensuring compliance with healthcare regulations.
- Assisted physicians with completing medical procedures and treatments.
- Prepared laboratory specimens for testing, obtained results and notified patients of findings.
- Ordered and restocked medical supplies.
- Developed training programs for clinical staff to improve service delivery standards.
- Phlebotomy
- Other general office duties
Clinical Lead-Medical Assistant-Office Manager
Hector Lopez D.O.
04.2016 - 05.2021
- Led clinical teams to enhance patient care protocols and improve overall service delivery.
- Mentored junior staff, providing guidance on best practices in clinical settings and promoting continuous professional development.
- Analyzed patient feedback to identify areas for improvement, driving strategic initiatives that enhanced service quality.
- Oversaw resource allocation and scheduling, optimizing staff deployment to meet patient needs effectively.
- Enhanced team performance by providing regular supervision, training, and professional development opportunities.
- Assisted with hiring processes for new team members, ensuring alignment with organizational values and skills requirements for high-quality patient care delivery.
- Monitored vital signs and documented details for informational and treatment purposes.
- Ordered and restocked medical supplies.
- Performed routine laboratory tests, ensuring accuracy and timely results delivery.
- Other general office duties
- Helped transition practice to Village Medical
Medical Assistant/ Medical Record/ Billing
El Paso Surgical Associates
05.2015 - 04.2016
- Assisted in patient intake and documentation, ensuring accuracy and compliance with healthcare regulations.
- Educated patients on post-operative care instructions, fostering understanding for improved recovery outcomes.
- Implemented electronic health record (EHR) updates, improving data retrieval efficiency and accuracy in patient records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Medical Assistant
Hector Lopez D.O.
11.2014 - 01.2015
- Assisted with patient intake, ensuring accurate data entry and documentation.
- Administered routine clinical procedures, maintaining compliance with safety protocols.
- Implemented electronic health record system updates, improving data accuracy and retrieval speed.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
Rio Grande OBGYN
07.2008 - 09.2014
- Administered patient care, ensuring comfort and addressing concerns effectively.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with examinations and procedures, enhancing workflow efficiency.
- Managed patient records using electronic health record (EHR) systems for accuracy and accessibility.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Costumer Service Sales Rep.
Lucchese Boots Co.
08.2006 - 03.2008
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Developed product knowledge to effectively recommend suitable footwear solutions to customers.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Contributed to positive team culture, driving motivation and productivity among peers.
Medical Assistant
Dr. Antonio Soegaard Torres M.D.P.A. (OBGYN)
05.2004 - 08.2006
- Assisted with patient intake, ensuring accurate data entry and documentation.
- Assisted in surgical procedures, annual exams and physical exams
- Maintained inventory and control of all medical supplies, cleaning surgical instruments, exam rooms, tables
- Reviewed lab reports with the physician
- Would fill multiple office positions as required, including receptionist
- Experience in insurance verification, verifying benefits, eligibility, and termination dates, prior authorizations
- Worked Accounts Receivable and General Office duties
Education
Medical Assisting - Health Care
Computer Career Center
El Paso, Texas05.2004
High School Diploma -
Irvin High School
El Paso, Texas06.2003
Skills
- Clinical leadership
- Training and mentoring
- Staff supervision
- Patient flow
- Records management
- Effective communication
- Direct patient care
- Medical practice management
- HIPAA compliance
- Medical billing
- Insurance verification
- Phlebotomy
Languages
Fluent in English and Spanish Languages.
Timeline
Clinical Manager
Hector Lopez DO
02.2025 - Current
School Monitor
El Paso Independent Sch District
10.2023 - 02.2025
Clinical Lead
Village Medical
05.2021 - 10.2022
Clinical Lead-Medical Assistant-Office Manager
Hector Lopez D.O.
04.2016 - 05.2021
Medical Assistant/ Medical Record/ Billing
El Paso Surgical Associates
05.2015 - 04.2016
Medical Assistant
Hector Lopez D.O.
11.2014 - 01.2015
Medical Assistant
Rio Grande OBGYN
07.2008 - 09.2014
Costumer Service Sales Rep.
Lucchese Boots Co.
08.2006 - 03.2008
Medical Assistant
Dr. Antonio Soegaard Torres M.D.P.A. (OBGYN)
05.2004 - 08.2006
Medical Assisting - Health Care
Computer Career Center
High School Diploma -
Irvin High School
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