Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Ixmata Chaj

Buckeye,Arizona

Summary

I am a talented individual with a proven track record of successfully leading team members in high-pressure environments through effective communication and a keen attention to detail. My strong work ethic enables me to be a flexible and focused team player, equipped with a unique skill set that helps the organization achieve its goals and drive progress.

Overview

8
8
years of professional experience

Work History

Customer Account Manager

Swift Transportation
Phoenix, Arizona
05.2024 - Current
  • Sourced and engaged with assigned customers to maximize daily capacity utilization.
  • Expanded business revenue through collaboration as a Sales extension.
  • Managed territorial capacity and freight to maintain high service levels.
  • Monitored customer contractual requirements to ensure compliance and satisfaction.
  • Compiled monthly reports on service levels and participated in service-oriented conference calls.
  • Facilitated discussions during service-oriented calls to clarify deliverables and expectations.
  • Manage and clear assigned user discrepancy queue to expedite the billing process to ensure the number of days from e-calls to cash are minimized for cash flow optimization.

EDC Court Administration Lead

Superior Court
PHOENIX, AZ - Arizona
01.2023 - 05.2024
  • Trained and supervised staff on departmental policies and procedures.
  • Assisted with hiring, evaluating, and developing performance management plans for staff.
  • Performed customer service and administrative duties, addressing public inquiries regarding case status.
  • Executed data entry and managed case functions to ensure accurate records.
  • Maintained statistics while writing and updating operational procedures.
  • Attended meetings, documenting minutes when required.
  • Executed supervisory responsibilities in absence of supervisor.
  • Obtained information from court and staff to update case files and calendars.

Courtroom Assistant

Superior Court
Phoenix, AZ
10.2022 - 01.2023
  • Prepared courtroom for hearings, ensuring optimal conditions for proceedings.
  • Coordinated courtroom actions with Courtroom Clerk to enhance operational flow.
  • Managed courtroom environment during proceedings to uphold order and integrity.
  • Utilized court system (iCIS) check-in and printed calendar to verify case party presence.
  • Obtained necessary documents from litigants to facilitate smooth case processing.
  • Communicated case status with courtroom clerk to maintain procedural accuracy.
  • Assisted in setting hearings and providing relevant dates during court sessions.
  • Performed real-time data entry of hearing outcomes into court system (iCIS) to keep records current.

Coordinator

The Home Depot Distribution Center
PHOENIX, AZ - Arizona
06.2020 - 10.2022
  • Organized and supported receiving activities for staff in order to move product as efficiently as possible and strategized plans for improving flow rate.
  • Managed daily functions by utilizing leadership abilities and industry knowledge to resolve conflicts, drive results, and build a cohesive team.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Guided employees in handling difficult or complex problems.
  • Delegated work to staff, setting priorities and goals.

Kitchen Manager

Chipotle
PHOENIX, AZ - Arizona
10.2017 - 06.2020
  • Facilitated shift management through effective inventory control and team scheduling.
  • Enforced food handling policies to uphold quality and safety standards.
  • Trained new employees on food handling protocols and customer service expectations.
  • Addressed customer complaints promptly to enhance satisfaction ratings.
  • Assisted in various tasks during peak hours to maintain service levels.
  • Forecasted departmental goals and enforced deadlines for task completion.
  • Coordinated maintenance schedules to ensure optimal system operations.
  • Implemented initiatives that improved customer satisfaction scores.
  • Handled money according to company policy.
  • Maintained cash drawers, ensuring proper balance and secure handling of funds.

Education

Associate Criminal Justice - Criminal Justice

Maricopa Community Colleges - Phoenix College
Phoenix, AZ
05.2020

High School Diploma -

Franklin Police And Fire High School
Phoenix, AZ
05.2017

Skills

  • Critical thinking
  • Flexible
  • People skills
  • Problem resolution
  • Organizational skills
  • Training & Development
  • Time management
  • Fluent in Spanish
  • Attention to Detail
  • Fast learner

Timeline

Customer Account Manager

Swift Transportation
05.2024 - Current

EDC Court Administration Lead

Superior Court
01.2023 - 05.2024

Courtroom Assistant

Superior Court
10.2022 - 01.2023

Coordinator

The Home Depot Distribution Center
06.2020 - 10.2022

Kitchen Manager

Chipotle
10.2017 - 06.2020

Associate Criminal Justice - Criminal Justice

Maricopa Community Colleges - Phoenix College

High School Diploma -

Franklin Police And Fire High School

Similar Profiles

CREATE PROFILE