MARIA IZELO
Passaic
Summary
Experienced in coordinating daily operations for teams, optimizing processes to enhance efficiency and ensure compliance with safety standards. Demonstrated ability to mentor and train new staff, fostering a collaborative environment that supports team performance and adherence to company policies. Proven track record in analyzing performance metrics to identify areas for improvement, resulting in enhanced service delivery and customer satisfaction. Background includes patient care responsibilities, emphasizing attention to detail and compliance with healthcare regulations while managing scheduling and documentation.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
Work History
Team Lead Driver
Amazon Delivery
Mahwah
09.2024 - 12.2025
- Coordinated daily routes for team drivers, optimizing delivery schedules to ensure timely package distribution.
- Mentored new drivers by providing training on safety protocols and efficient driving practices, enhancing team performance.
- Monitored vehicle maintenance schedules and performed routine inspections, ensuring operational readiness and compliance with safety standards.
- Implemented process improvements for route planning, resulting in reduced delivery times and increased customer satisfaction.
- Collaborated with management to develop strategies for handling peak delivery periods, effectively managing team workload.
- Assisted in the onboarding process of new team members, fostering a collaborative and supportive work environment.
- Analyzed delivery performance metrics to identify trends and recommend actionable improvements to enhance service efficiency.
- Supported adherence to company policies by conducting regular safety briefings and ensuring compliance among team drivers.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Motivated staff through positive reinforcement techniques.
- Ensured compliance with company policies and procedures throughout the team.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Medical Assistant Externship
Sonia Chadha, MD
Paramus
03.2024 - 06.2024
- Interviewed patients and documented medical history, verified identity, and obtained vitals
- Prepared exam rooms, assisted physician with EKG, phlebotomy and urinalysis
- Provided patient education and maintained accurate EMR documentation
- Followed all HIPAA and clinical safety standards
- Assisted in patient examinations by preparing examination rooms and ensuring necessary medical supplies were readily available.
- Managed patient records and documentation, improving accuracy and compliance with healthcare regulations.
- Coordinated patient scheduling and follow-up appointments, enhancing workflow efficiency within the practice.
- Collaborated with medical staff to streamline operational processes, resulting in reduced wait times for patients.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
Federal Work Study - Externship Department Support
American Institute
Clifton
09.2023 - 06.2024
- Supported the externship department in student eligibility review and hour tracking
- Prepared student extern packets and verified all required documentation
- Communicated with students regarding hours, requirements, expectations, and department procedures
- Assisted with scheduling coordination, phone calls, recordkeeping and problem solving with students and staff
- Assisted in organizing departmental projects by coordinating schedules and resources, resulting in improved workflow efficiency.
- Provided administrative support by managing documentation and data entry, ensuring accuracy and timely processing of information.
- Collaborated with team members to streamline communication processes, enhancing productivity and reducing response times.
- Maintained and updated departmental files and databases, improving accessibility and reliability of records for staff use.
- Developed and implemented a tracking system for departmental supplies, optimizing inventory management and reducing shortages.
- Trained new interns on departmental procedures and best practices, fostering a collaborative work environment and knowledge sharing.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Front Desk / Registration Clerk
Medical Imaging Center of New Jersey
Clifton
06.2020 - 06.2021
- Managed patient registration processes by efficiently verifying insurance information and ensuring accurate data entry for appointments.
- Coordinated communication between patients and medical staff, enhancing operational flow and improving patient satisfaction during visits.
- Assisted in maintaining patient records with adherence to HIPAA regulations, ensuring confidentiality and compliance in all documentation.
- Trained new front desk staff on registration procedures and customer service best practices, fostering a collaborative team environment.
- Conducted regular inventory checks of office supplies and medical forms, ensuring availability and minimizing disruptions in daily operations.
- Addressed patient inquiries and concerns with professionalism, contributing to a welcoming atmosphere and enhancing patient experience.
- Collaborated with healthcare providers to schedule follow-up appointments, ensuring continuity of care and optimizing patient outcomes.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Processed patient registration forms, collected fees, and issued receipts for services rendered.
- Provided assistance with completion of paperwork related to the registration process.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Greeted patients upon arrival and directed them to appropriate areas.
- Scanned documents and insurance cards to include in patient charts.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Worked collaboratively with other departments to ensure smooth operations within the facility.
- Welcomed patients to facility and assisted with registration sign-in process.
Education
Medical Assistant Certification Program -
American Institute
Clifton, NJPassaic High School
Passaic, NJLaw Enforcement Preparation - License NJ Provider #391
William Paterson University of New Jersey
Wayne, NJ 12.2018 - 06.2019
CPR, AED & NECI 911 -
Pre-Police Academy
Passaic, NJSkills
- Externship coordination support
- Compliance documentation
- Student file management
- Relationship building
- MS Word
- Excel
- Teams
- Accurate data entry
- Site communication
- Problem solving
- Critical thinking
- Time management
- Multitasking
- Route optimization
- Team leadership
- Vehicle maintenance
- Safety compliance
- Customer satisfaction
- Patient care
- HIPAA compliance
- Patient scheduling
- Staff training
- Operational efficiency
- Patient education
- Attention to detail
- Work Planning and Prioritization
Timeline
Team Lead Driver
Amazon Delivery
09.2024 - 12.2025
Medical Assistant Externship
Sonia Chadha, MD
03.2024 - 06.2024
Federal Work Study - Externship Department Support
American Institute
09.2023 - 06.2024
Front Desk / Registration Clerk
Medical Imaging Center of New Jersey
06.2020 - 06.2021
Law Enforcement Preparation - License NJ Provider #391
William Paterson University of New Jersey
12.2018 - 06.2019
Medical Assistant Certification Program -
American Institute
Passaic High School
CPR, AED & NECI 911 -
Pre-Police Academy