Maria Jimenez
Aurora,CO
Summary
Focused on maintaining smooth and orderly front desk operations. Handles high volume of visitors efficiently. Familiar with completing diverse administrative tasks and special projects. Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
8
8
years of professional experience
Work History
Bilingual Front Desk Coordinator
Howard Dental (Colorado Health Network)
05.2020 - Current
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Kept accounts in balance and ran daily reports to verify totals.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Collected room deposits, fees, and payments.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Resolved customer problems and complaints.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
ClickList Clerk
King Soopers Marketplace
03.2020 - 05.2020
- Supported continuous improvement efforts through active participation in department meetings and providing constructive feedback on current practices.
- Maintained up-to-date knowledge of store promotions, product offerings, and store layout to better assist customers when needed during the ordering process or at pickup time.
- Monitored stock control systems and processed specific orders.
- Optimized storage space utilization by accurately organizing products within designated areas according to established procedures.
- Pulled items from shelves based on number, size, color, quantity and quality requirements.
- Demonstrated strong attention to detail while verifying accuracy of picked items against customers'' online orders before bagging them securely for pickup or delivery.
- Picked and packed order items.
- Stocked designated items on shelves, end caps and displays.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Recorded daily activities for inventory control.
Misses Supervisor
Kohls Department Store
09.2017 - 03.2020
- Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
- Streamlined store operations for improved efficiency, overseeing inventory management and employee training.
- Collaborated with other supervisors to share best practices for improving departmental efficiency across all stores in the region.
- Reduced staff turnover by creating a positive work atmosphere that fostered teamwork and professional growth.
- Developed strong relationships with vendors to negotiate better pricing terms on products or services offered within the retail establishment.
- Mentored junior staff members to develop their skills and advance in their careers within the company.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained organized store environment to foster pleasant shopping experiences.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Processed incoming stock and documented product information to manage inventory levels.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Developed loyal customer base by providing excellent customer service.
- Gained extensive knowledge of latest fashion trends and styles to provide customers with up-to-date advice.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Mentored new sales associates to contribute to store's positive culture.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Cashier Assistant
Panera Bread
02.2017 - 09.2017
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Trained new cashier team members in customer service and money handling processes.
- Handled cash with high accuracy and took care to check bills for fraud.
Ice Cream Scooper
Baskin Robins
05.2016 - 02.2017
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Provided exceptional customer care through active listening skills and addressing concerns promptly.
- Operated cash registers and processed payments accurately.
- Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Handled customer inquiries about flavors, ingredients, and potential allergens with knowledge and professionalism.
- Developed effective communication skills by interacting with diverse clientele on a daily basis.
- Utilized strong multitasking abilities while taking orders, completing transactions, and answering questions simultaneously.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Education
Associate of Science - Hygienist
Community College of Denver
Denver, COHigh School Diploma -
Aurora Central High School
Aurora, CO05.2018
Skills
- Administrative Skills
- Administrative Support
- POS Systems
- End-of-day reporting
- Problem-solving skills
- Phone call direction
- Listening Skills
- Electronic Recordkeeping
- Maintaining cleanliness
- Guest Services
- Time Management
- Customer Service Management
- Scheduling
- Front Office Support
- Customer Service
- Team Collaboration
- Documentation
CPR Certified
As of 7/2020
Languages
Spanish
Professional Working
Timeline
Bilingual Front Desk Coordinator
Howard Dental (Colorado Health Network)
05.2020 - Current
ClickList Clerk
King Soopers Marketplace
03.2020 - 05.2020
Misses Supervisor
Kohls Department Store
09.2017 - 03.2020
Cashier Assistant
Panera Bread
02.2017 - 09.2017
Ice Cream Scooper
Baskin Robins
05.2016 - 02.2017
Associate of Science - Hygienist
Community College of Denver
High School Diploma -
Aurora Central High School