Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Jackson

Starbuck,MINNESOTA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking with fantastic work ethic and to finish tasks quickly and accurately. Dedicated to organization and backroom efficiency. Adept at balancing workloads and multitasking. Exceptionally skilled at helping out with any tasks and completing processes quickly and safely. Effective problem-solver and critical thinker. Resourceful, hard working plastics extruder operations expert with strong communication and organization skills.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Lowry State Bank
09.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Balanced Monthly Internal Accounts
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintenance on customer accounts.
  • Cross-trained and backed up other customer service managers.
  • Work with operations to ensure errors were correctly fulfilled next day.
  • Buy/Sell cash according to inventory.

Assistant Manager

SUBWAY®Restaurants
07.2022 - 09.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Took weekly inventory of products.
  • Order inventory weekly.
  • Receive weekly orders and put ordered away.

Subway Sandwich Artist

SUBWAY®Restaurants
10.2020 - 06.2021
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Took weekly inventory of products.
  • Order inventory weekly.
  • Receive weekly orders and put ordered away.

Server

Red Onion
08.2016 - 10.2020
  • Demonstrated strong multitasking skills by managing multiple orders simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Used slow periods to restock supplies, ice, trays, and bags.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Gathered food and drinks for orders.

Education

Associate of Applied Science - Accounting

Ridgewater College
Willmar, MN
07.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency
  • Microsoft Excel
  • Professional telephone demeanor
  • Follow-up skills
  • Product Knowledge

Timeline

Customer Service Representative

Lowry State Bank
09.2022 - Current

Assistant Manager

SUBWAY®Restaurants
07.2022 - 09.2022

Subway Sandwich Artist

SUBWAY®Restaurants
10.2020 - 06.2021

Server

Red Onion
08.2016 - 10.2020

Associate of Applied Science - Accounting

Ridgewater College

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Maria Jackson