Maria Jacobi
Tonawanda,NY
Summary
Talented Server/ Bartender
bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
6
6
years of professional experience
Work History
Server
Texas Roadhouse
06.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Bartender
Cabana Sam’s / Beach Club
06.2022 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Operated efficiently in high-volume setting to prepare and serve more than [Number] drinks per hour.
Bartender and Server
Applebees
01.2020 - 01.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Sales associate
TJMAXX Inc
01.2016 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Server
John Harvards at Holiday Valley
01.2018 - 01.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Graphic Design
SUNY At Fredonia
Fredonia, NY2021
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Alfred State College
2019
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Frewsburg Central School
2018
Skills
- Expeditiously
- Quick learner
- Strong customer service
- Money Handling
- Organization
- Trainer
- Guest Relations Management
- Suggestive Selling
- Food and Beverage Pairings
- Check Payment Processing
- Price Memorization
- Cash Handling
- Order Accuracy
- Dining Customer Service
- Menu Memorization
- Food Preparation and Safety
- High-Volume Dining
- Server Training
- Ordering Procedures
- Age Verification
- Waiting Tables
- Cocktail Knowledge
Timeline
Server
Texas Roadhouse
06.2022 - Current
Bartender
Cabana Sam’s / Beach Club
06.2022 - Current
Bartender and Server
Applebees
01.2020 - 01.2022
Server
John Harvards at Holiday Valley
01.2018 - 01.2020
Sales associate
TJMAXX Inc
01.2016 - 01.2021
Graphic Design
SUNY At Fredonia
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Alfred State College
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Frewsburg Central School
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