MARIA JAUREGUI
Newport Beach,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am dedicated to driving awareness and promoting market growth. A personable and adaptable individual with a knack for delivering exceptional customer service and creating memorable dining experiences. Experienced in researching, hosting, and coordinating marketing events. Skilled in helping customers find desirable products and boosting sales. I consider myself a professional in any work environment that possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding customer service and will always contribute to a positive dining atmosphere and ensure guest satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hostess Manager / Expo/ Server
The Craft By Smoke & Fire
03.2022 - Current
- Interacted with guests to obtain positive or negative feedback and constructively apply information
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues
- Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
Brand Ambassador
Independent Contractor - Self Employed
01.2018 - Current
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty
- Engaged, educated, and befriended customers to deliver amazing shopping experience
- Communicated product information with confidence and educated consumers about company
- Designed, filled, and arranged eye-catching product floorsets to increase sales
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors
- Collaborated with local field sales to promote brand awareness and sales results
- Developed recap reports to communicate competition trends, product introductions and new promotions
- Assisted customers with product selection based on individual needs and preferences
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
Behavior Technician
Butterfly Effects Inc.
05.2022 - 08.2023
- Developed and implemented reinforcement systems to encourage positive behaviors
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes
Expo/ Server / Barback
The Hive Sports Bar & Grill
12.2022 - 04.2023
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
Optometrist Assistant
Wada Optometry
06.2021 - 03.2022
- Managed administrative duties with phone reception, appointment scheduling and payment processing
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing
YMCA TEAM LEAD
YMCA Of Anaheim
04.2021 - 08.2021
- Trained new team members by relaying information on company procedures and safety requirements
- Coached team members in techniques necessary to complete job tasks
- Worked different stations to provide optimal coverage and meet production goals
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
Rupee Enterprise - Subway Sandwiches
06.2012 - 06.2021
- Kept workplace clean and organized in line with restaurant policies
- Greeted guests, promoted specials, and took orders
- Prepared and presented food in compliance with health and safety guidelines
- Trained team members to prepare sandwiches and other items according to instructions
Front Desk Receptionist
Kings Inn Hotel
08.2016 - 01.2017
- Scheduled, coordinated and confirmed appointments and meetings
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Completed all tasks in compliance with company policies and procedures
Education
Bachelor of Science - Nursing
West Coast University
Orange, CA04-2027
Associate of Science - Psychology
Orange Coast College
Costa Mesa, CA05.2022
Certified Phlebotomist - Phlebotomy
U.S Colleges
Santa Ana, CA02.2022
High School Diploma -
Loara High School
Anaheim, CA05.2016
Skills
- Public Relations
- Photography
- Social Orientation
- Recommend Solutions
- Sales Documentation
- Product Research
- Corporate Standards
- Serve Customers
- Communication Skills
- Social Media Strategy
- Marketing and Advertising
- Guest relations
Certification
- Alcohol Licensed
- Food Handlers Certificate
- Passport & Drivers License
- CPR/First Aid Certified
- Behavioral Tech Certificate
- Licensed Phlebotomist
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Expo/ Server / Barback
The Hive Sports Bar & Grill
12.2022 - 04.2023
Behavior Technician
Butterfly Effects Inc.
05.2022 - 08.2023
Hostess Manager / Expo/ Server
The Craft By Smoke & Fire
03.2022 - Current
Optometrist Assistant
Wada Optometry
06.2021 - 03.2022
YMCA TEAM LEAD
YMCA Of Anaheim
04.2021 - 08.2021
Brand Ambassador
Independent Contractor - Self Employed
01.2018 - Current
Front Desk Receptionist
Kings Inn Hotel
08.2016 - 01.2017
Rupee Enterprise - Subway Sandwiches
06.2012 - 06.2021
Associate of Science - Psychology
Orange Coast College
Certified Phlebotomist - Phlebotomy
U.S Colleges
High School Diploma -
Loara High School
- Alcohol Licensed
- Food Handlers Certificate
- Passport & Drivers License
- CPR/First Aid Certified
- Behavioral Tech Certificate
- Licensed Phlebotomist
Bachelor of Science - Nursing
West Coast University
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