Maria Jimenez
Covington,GA
Summary
Proven Customer Service Representative at City of Covington, adept in conflict resolution and critical thinking, enhanced customer loyalty through empathetic service and problem-solving. Skilled in data entry and active listening, I significantly contributed to client retention and satisfaction, showcasing a strong ability to address and fulfill customer needs efficiently. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
City of Covington
01.2002 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Staffing Coordinator
Selective Staffing
01.2000 - 01.2002
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Developed and facilitated new-hire orientations.
- Facilitated smooth employee transitions with comprehensive onboarding program.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
Education
GED -
My Time School
Yuma, AZ02.1994
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
City of Covington
01.2002 - 08.2024
Staffing Coordinator
Selective Staffing
01.2000 - 01.2002
GED -
My Time School
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