Maria Jimenez
Orlando
Summary
Diligent Claims Adjuster with strong background in evaluating and processing claims effectively. Successfully resolved numerous complex cases by applying deep knowledge of policy provisions and regulatory requirements. Demonstrated proficiency in negotiation and customer service, ensuring fair outcomes and client satisfaction.
Overview
4
4
years of professional experience
Work History
Residential Estimator
NexGen Roofing
02.2024 - Current
- Manage all billing, invoicing, and accounts receivable requirements for TPA firms
- Maintain timely and continued interactions with insurance adjusters, agents, and homeowners to effectively reach settlements or obtain initial and final scope
- Effectively operate within the Third-party administration, CRM, and internal software
- Maintained an 70%+ estimate approval rate, ensuring accuracy, competitiveness, and alignment with customer budgets.
- Processed 80+ estimates per month, leveraging inspector notes, EagleView reports, and material takeoffs to maximize efficiency
Recruiting Director
North Florida Financial
12.2022 - 02.2024
- Manage the hiring of new employees
- Responsibilities consisted of developing new hiring and recruitment strategies, network with other recruitment professionals, and create pipelines of talent from local universities and other sources
- Collaborated and planned with executives to determine what the organization's recruitment and employment needs are and how to implement the effective strategy
- Onboarded two candidates within the first month with the agency
- Promoted to direct both Jacksonville and Tallahassee, FL after 3 months of working with NFF
Accounts Receivable Manager
Model City Roofing
04.2022 - 11.2022
- Review accuracy and completeness of invoices prepared, create spreadsheets, communicate with customers, and facilitate weekly A/R meeting for $10m+/year in revenue
- Reduced aged receivables by $192K within first 2 weeks of moving to position
- Create estimates, negotiate with insurance companies, and adjust payments based on industry standard Xactimate Software
- Direct customer financing program, provide coordination between lenders and customers increasing company revenue 8%
Permitter
Model City Roofing
10.2021 - 04.2022
- Expanded the market throughout South Florida resulting in revenues increasing by 65%
- Designed a permit database to facilitate and execute the production of roofs being replaced weekly
- Prepared inspection requirements for every county to smoothen operations
- Generated a spreadsheet to keep track of renewing our license with every county and jurisdiction in the North and Central Florida
- Independently constructed the permitting department for Model City
- Formed relationships with our Business-to-Business customers to strengthen our permitting process
Account Coordinator
Model City Roofing
12.2020 - 10.2021
- Answer phones in a professional manner, providing answers when possible and transferring calls or taking messages when needed
- Upload invoices and checks to Verifyle to send to our accountant
- Engaged in Operation meetings weekly to plan next week's build schedule
- Performed welcome calls and emails to our customers once they were approved
- Created warranty packets once a job was completed, scheduled wind mitigation reports for insurance companies
- Signed off on Contractor affidavits if our clients were refinancing or closing on a property
Education
Bachelor of Business Intelligence - Major
University of North Florida Coggin College of Business
Jacksonville, FL08.2023
Skills
- Material takeoffs
- Estimating software
- Process improvement
- Site analysis
- Product knowledge
- Scope development
- Effective communication
- Cost-benefit analysis
- Project estimation and bidding
- Project management
Accomplishments
- Secured high-value contracts by presenting clear, competitive, and detailed estimates, increasing company revenue by $35k.
- Built strong relationships with homeowners and insurance adjusters, expediting claim approvals and project start times.
- Reduced material waste by 4% through precise takeoffs and vendor negotiations, improving project profitability.
- Enhanced project efficiency by implementing a structured Project Manager checklist, streamlining inspection processes and reducing turnaround times by 30 minutes to one day.
Timeline
Residential Estimator
NexGen Roofing
02.2024 - Current
Recruiting Director
North Florida Financial
12.2022 - 02.2024
Accounts Receivable Manager
Model City Roofing
04.2022 - 11.2022
Permitter
Model City Roofing
10.2021 - 04.2022
Account Coordinator
Model City Roofing
12.2020 - 10.2021
Bachelor of Business Intelligence - Major
University of North Florida Coggin College of Business
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