Maria Jimenez Duran
SANANTONIO,TX
Summary
Detail-oriented professional with strong skills in data entry and administrative support. Proven ability to streamline workflows and enhance customer satisfaction through effective communication and teamwork.
Overview
1
1
Language
2
2
years of professional experience
Work History
Assistant
State Farm
San Antonio, TX
08.2024 - 04.2026
- Processed customer claims and provided timely and accurate documentation.
- Coordinated communication between clients and agents to enhance service delivery.
- Managed scheduling of appointments, optimizing daily office operations.
- Supported data entry tasks, maintaining accuracy in client records and information systems.
- Developed streamlined workflows for administrative tasks, improving overall efficiency.
- Researched insurance products to provide informed recommendations to clients.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Education
No Degree - Teacher
UNAM
Monterrey MxSkills
- Data entry
- Record keeping
- Computer literacy
- Calendar management
- Time management
- Computer skills
- Data management
- Document organization
- Client support
- Support services
- Financial tracking
- Fast learner
Languages
Spanish
Native or Bilingual
Timeline
Assistant
State Farm
08.2024 - 04.2026
No Degree - Teacher
UNAM