MARIA JIMENEZ TORREALBA
Austin,USA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Food & Nutrition
Lake Travis ISD
11.2023 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Bakery, make cookies, brownies, salads
- Cashier, front desk
Customer Service Cashier
Whatabuger
03.2018 - 11.2023
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Observed diners to respond to additional requests and determine when meal completed.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Utilized POS system to receive and process food and beverage orders.
- Processed customer payments and balanced cash drawers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Adjusted food preparation methods in accordance with customer requests.
- Monitored food quality and freshness throughout day.
Manufacturing Technician
Eagle Eye Networks
07.2022 - 06.2023
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
- Made sure that products were produced on time and are of good quality.
- Increased overall productivity by training new technicians and providing ongoing support to team members.
- Assembled and tested parts and components to meet safety and performance standards.
- Recorded and documented all maintenance activities in accordance with company policies and procedures.
- Documented all manufacturing activities, maintaining accurate records for reporting purposes and quality assurance audits.
- Print receipts, serial number, and mac address.
Customer Service Cashier
HEB
02.2022 - 07.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
Education
No Degree - Office Clerk
Austin Community College
Austin, TX05-2025
No Degree - English Language
Austin Community College
Austin, TX12-2021
High School Diploma -
Jesus Maria Marrero
Miranda, Venezuela07-2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Attention to detail
- Time management
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Problem resolution
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Food & Nutrition
Lake Travis ISD
11.2023 - 02.2024
Manufacturing Technician
Eagle Eye Networks
07.2022 - 06.2023
Customer Service Cashier
HEB
02.2022 - 07.2022
Customer Service Cashier
Whatabuger
03.2018 - 11.2023
No Degree - Office Clerk
Austin Community College
No Degree - English Language
Austin Community College
High School Diploma -
Jesus Maria Marrero
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