Maria Johns
McKees Rocks,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Event & Catering Operations Director
Culinaire International
10.2022 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Established departmental performance goals and provided feedback for underperforming areas.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced overtime by 100% by restructuring employee schedules
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management
Banquet Manager
Levy Restaurants
03.2007 - Current
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Maintained a safe working environment by enforcing health and safety standards among staff members.
- Trained new hires on company policies, procedures, and service standards, fostering a cohesive team environment.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Developed comprehensive training programs for staff to improve service quality and efficiency.
Salon Manager
Regis Hair Salon
02.2004 - 05.2014
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Maintained general appointment calendar and set shift schedules.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Scheduled employees to maintain adequate coverage during business hours.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
Education
Baber License - Barbering
Barber School of Pittsburgh
Pittsburgh, PA04.2016
Cosmetology License - Cosmetology
Pittsburgh Beauty Academy
Pittsburgh, PA05.2002
High School Diploma -
Langley High School
Pittsburgh, PA06.2001
Skills
- Business Administration
- Project Management
- Contract Management
- Operations Management
- Budget Control
- Hiring and Retention
- Budgeting and Forecasting
- Schedule Management
- Inventory Management
Timeline
Event & Catering Operations Director
Culinaire International
10.2022 - Current
Banquet Manager
Levy Restaurants
03.2007 - Current
Salon Manager
Regis Hair Salon
02.2004 - 05.2014
Baber License - Barbering
Barber School of Pittsburgh
Cosmetology License - Cosmetology
Pittsburgh Beauty Academy
High School Diploma -
Langley High School
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