Maria Johns

Managed all daily operations, including tenant communication, maintenance orders, scheduling, and vendor coordination.

Handled bookkeeping tasks such as tracking income and expenses, reconciling accounts, and maintaining accurate financial records.

Provided customer service by resolving tenant issues, returning calls and emails, and ensuring timely follow‑up.

Oversaw compliance with property standards, safety requirements, and legal guidelines.

Maintained organized records, contracts, and documentation for tenants and property operations.

Coordinated repairs and maintenance, prioritized urgent requests, and ensured tenant satisfaction.

Supervised tellers and front‑line staff, providing leadership, coaching, and performance monitoring.

Managed cash handling across all machines, drawers, and teller stations with accuracy and accountability.

Ensured compliance with banking policies, procedures, and regulatory requirements.

Resolved customer issues, handled escalations, and maintained strong client relationships.

Trained new employees on customer service standards, cash procedures, and operational workflows.

Oversaw daily branch operations, delegated tasks, and ensured efficient service delivery.

Monitored staff performance and implemented improvements to strengthen productivity and service quality.