Overview
Work History
Education
Skills
Languages
Timeline
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Maria Johnson

Los Angeles,CA

Overview

7
7
years of professional experience

Work History

Manager

Smokehouse Restaurant
Burbank, CA
01.2023 - Current
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Conducted performance reviews for team members.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Monitored staff performance and addressed issues.

Front Desk Receptionist

Bodybuildersgym
Los Angeles, CA
10.2019 - 01.2023
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Greeted customers warmly and made them feel welcome.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Explained policies and procedures to visitors.
  • Maintained a clean and organized reception area to uphold company image.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted visitors warmly and directed them to correct personnel or office.

Bartender

333 Live
Los Angeles, CA
06.2018 - 01.2019
  • Assisted in setting up the bar for service shift.
  • Performed opening and closing duties including restocking supplies.
  • Cleansed glasses with sanitizing solution after each use.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Resolved customer complaints in a professional manner.
  • Developed good working relationships with fellow employees through effective communication.
  • Processed payments accurately and efficiently with POS system.
  • Provided drink suggestions to customers based on their preferences.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Greeted customers and provided excellent customer service.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Poured wine, beer, and cocktails for patrons.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.

Education

Some College (No Degree) - Hospitality And Tourism Management

The University of Hospitality
06-2009

Associate of Arts - Acting

Boris Schukin Acting University
06-2007

Skills

  • Interview scheduling
  • Performance management
  • Conflict resolution
  • Customer service
  • Cash handling
  • Staff management
  • Administrative support
  • Staff monitoring
  • Problem solving
  • Clear communication
  • Staff training and development
  • Verbal and written communication

Languages

Russian
Native/ Bilingual
English
Professional

Timeline

Manager

Smokehouse Restaurant
01.2023 - Current

Front Desk Receptionist

Bodybuildersgym
10.2019 - 01.2023

Bartender

333 Live
06.2018 - 01.2019

Some College (No Degree) - Hospitality And Tourism Management

The University of Hospitality

Associate of Arts - Acting

Boris Schukin Acting University

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Maria Johnson