Maria Johnson
Los Angeles,CA
Overview
7
7
years of professional experience
Work History
Manager
Smokehouse Restaurant
Burbank, CA
01.2023 - Current
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted performance reviews for team members.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Monitored staff performance and addressed issues.
Front Desk Receptionist
Bodybuildersgym
Los Angeles, CA
10.2019 - 01.2023
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Greeted customers warmly and made them feel welcome.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Signed for packages, recorded deliveries and distributed to personnel.
- Explained policies and procedures to visitors.
- Maintained a clean and organized reception area to uphold company image.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors warmly and directed them to correct personnel or office.
Bartender
333 Live
Los Angeles, CA
06.2018 - 01.2019
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Cleansed glasses with sanitizing solution after each use.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with POS system.
- Provided drink suggestions to customers based on their preferences.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Greeted customers and provided excellent customer service.
- Upsold customers from shelf to premium brands to help boost sales.
- Poured wine, beer, and cocktails for patrons.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
Education
Some College (No Degree) - Hospitality And Tourism Management
The University of Hospitality
06-2009
Associate of Arts - Acting
Boris Schukin Acting University
06-2007
Skills
- Interview scheduling
- Performance management
- Conflict resolution
- Customer service
- Cash handling
- Staff management
- Administrative support
- Staff monitoring
- Problem solving
- Clear communication
- Staff training and development
- Verbal and written communication
Languages
Russian
Native/ Bilingual
English
Professional
Timeline
Manager
Smokehouse Restaurant
01.2023 - Current
Front Desk Receptionist
Bodybuildersgym
10.2019 - 01.2023
Bartender
333 Live
06.2018 - 01.2019
Some College (No Degree) - Hospitality And Tourism Management
The University of Hospitality
Associate of Arts - Acting
Boris Schukin Acting University