Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARIA JOHNSTON

Minneapolis,MN

Summary

Dedicated and service-minded professional with experience providing excellent patient care in a busy dental office. Knowledgeable in all areas of dental assisting, including dental radiography, charting, instrument sterilization, and infection control. Highly detail-oriented and organized, with a strong focus on patient satisfaction. Committed to maximizing efficiency in the practice.

Overview

14
14
years of professional experience

Work History

Dental Assistant

Comfort Dental
02.2023 - 05.2024
  • Reviewed patient charts prior to appointments for accuracy of data entry.
  • Prepared treatment rooms with appropriate instruments before each appointment.
  • Completed fluoride treatments and dental sealants as directed by dentist.
  • Performed chair-side dental procedures in a timely manner.
  • Mixed compounds for cleaning or filling teeth.
  • Monitored patient progress and reported changes to the dentist.
  • Documented dental and medical history prior to appointment.
  • Organized dental equipment and supplies to ensure efficient patient care operations.
  • Transferred instruments and provided suction during procedures.
  • Ensured that all medical records were kept up-to-date and accurate.
  • Provided support to other staff members as needed during busy times at the clinic.
  • Offered gentle support and delivered compassionate care during dental procedures.

Dental assistant/ Receptionist

Almond Dental
01.2022 - 01.2023
  • Followed stringent security protocols to maintain patient confidentiality.
  • Liaised between patients and dentist to explain and support treatment plan.
  • Organized dental equipment and supplies to ensure efficient patient care operations.
  • Monitored patient progress and reported changes to the dentist.
  • Transferred instruments and provided suction during procedures.
  • Managed front desk operations such as scheduling appointments, verifying insurance coverage, and collecting payments.
  • Maintained a clean work area by sterilizing instruments after each use and disposing of contaminated materials properly.
  • Answered phone calls promptly and responded to inquiries regarding appointment scheduling or billing issues with accuracy.
  • Provided postoperative instructions prescribed by dentist.
  • Made patient reminder calls and followed up on missed appointments.

Residential House Cleaner

Self Employed
01.2014 - 01.2021
  • Oversaw daily cleaning operations, ensuring thorough and consistent results in residential settings.
  • Trained and mentored new staff on best cleaning practices and company standards.
  • Implemented efficient cleaning schedules to optimize time management and workflow processes.
  • Utilized specialized cleaning tools and eco-friendly products to maintain high safety standards.
  • Developed customized cleaning plans based on individual client needs, enhancing service delivery.
  • Resolved client concerns promptly, fostering positive relationships and repeat business opportunities.
  • Maintained inventory of cleaning supplies, ensuring availability for uninterrupted service delivery.
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Developed strong relationships with clients, earning trust through reliability and attention to detail.
  • Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
  • Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
  • Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
  • Sanitized apartments after move-out or prior to move-in.
  • Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
  • Conducted quality inspections to ensure adherence to cleanliness and customer satisfaction benchmarks.

Cashier

Target
08.2011 - 05.2012
  • Processed customer transactions efficiently using POS systems.
  • Assisted customers with product inquiries and provided exceptional service.
  • Collaborated with team members to optimize checkout operations during peak hours.
  • Trained new cashiers on register procedures and customer service standards.
  • Implemented improvements to streamline checkout processes, enhancing customer satisfaction.
  • Resolved customer complaints tactfully, ensuring positive shopping experiences.

Housekeeper

Hudson House
06.2010 - 08.2010
  • Maintained cleanliness and organization of guest rooms to enhance visitor satisfaction.
  • Performed deep cleaning tasks, ensuring high standards of hygiene throughout the facility.
  • Assisted in laundry operations, managing linens and personal items efficiently.
  • Implemented inventory tracking for cleaning supplies, optimizing usage and reducing waste.
  • Collaborated with maintenance team to address facility concerns, ensuring timely resolutions.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.

Education

High School Diploma - undefined

Hudson High School
Hudson, WI
06.2011

Skills

  • HIPAA Compliance Understanding
  • Appointment Scheduling
  • Treatment room setup
  • Dental terminology knowledge
  • Instrument Sterilization Techniques
  • OSHA Regulations Knowledge
  • Patient Relations
  • Cross-Training Capabilities
  • Infection control proficiency
  • Equipment Sterilization
  • Patient Scheduling
  • Electronic Charting

Timeline

Dental Assistant

Comfort Dental
02.2023 - 05.2024

Dental assistant/ Receptionist

Almond Dental
01.2022 - 01.2023

Residential House Cleaner

Self Employed
01.2014 - 01.2021

Cashier

Target
08.2011 - 05.2012

Housekeeper

Hudson House
06.2010 - 08.2010

High School Diploma - undefined

Hudson High School

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