Maria Jones

• Used probing techniques to determine debtors' reasons for delinquency.
• Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
• Entered client details and notes into system for interdepartmental access and review.
• Researched accounts and completed due diligence to resolve collection problems.

Managing Incoming Calls: Handle a large volume of incoming phone calls from customers.

Listen attentively to their inquiries, concerns, and requests.

Directed incoming calls to internal personnel and departments, routing them to the best-qualified department.

Customer Service Inquiries: Address customer questions related to products and services.

Provide accurate information about the company’s offerings.

Assist with troubleshooting issues or guiding customers through basic setup processes.

• Implemented performance reviews and motivational strategies to elevate HR team results.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
• Recruited top talent to maximize profitability.

• Provided exceptional services and pleasant shopping experiences to retail customers.
• Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
• Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
• Maintained sales quota above $50,000 per month

• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Made hiring recommendations to increase the company's productivity and profitability with quality workers.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Evaluated data on stock levels, customer sales, and other factors, assessed trends, and reported findings to help senior management make effective operational decisions.
• Maintained floor displays and performed rotations

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Managed efficient cash register operations.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.