Maria Jones

• Maintained accurate computer records of materials weights, bill amounts and identified variances.
• Processed returns and updated accounts.
• Reviewed paperwork to determine priorities and set schedules.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Generated end-of-day reports covering shipments, productivity and financial totals.
• Trained new staff on job duties, company policies and safety
• procedures for rapid on-boarding.
• Oversee incoming shipments.
• Inspected for order accuracy, and staged in proper location.
• Loaded and unloaded all trucks.
• Kept running totals of available products in stock.
• Kept raw materials and packaging stock at proper par levels based on production demands.
• Maintained a safe and clean work environment. Helped train new employees on proper safe work practices.
• Shipping & Receiving Functions
• Inventory Control Support
• Warehouse Operations
• Inbound Shipments
• Customer Orders
• Safety Procedures
• International Shipments
• Performance Reviews
• International Shipments
• Material Handling

Responsible for processing of warehouse Order and ensuring their on-time delivery to customers.

● Act as intermediary for Shipping Department and Systems, Customer Service and Production groups, help resolve shipping related issues.

● Applied company knowledge to address the inquiries of customers and vendors regarding shipping and product ● Negotiated rates and shipping arrangements with carriers, ensuring that the required profit margins as directed by the company were achieved.

● Completed duties relative to the position, which included: submitting carrier freight claims, auditing warehouse inventory and various miscellaneous tasks as assigned.

● Ensured packages were complete and up to date with the correct shipping label.

● Collaborated interdepartmentally to get packages out for delivery on time.

● Responded and updated orders via email.

● Trained personnel to help increase efficiency.

● Participated in cross-country trips to help efficiency within different warehouses.

● Assist in tracking shipments and providing alternative information.

● Create shipping documents including Bill of Ladings, Shipping labels, and other vital documents as well as providing weekly reports to management.

● Load truck with finished goods for customers, verifying shipper with product loaded

Shipping and Receiving: loading and unloading, verify, process and in warehouse, all incoming and outgoing goods and supplies, using proper material handling equipment, daily.

● Ensures the accuracy of all shipping/receiving documents and gathers and maintains all data and records relative to shipping/receiving activities.

● Assure that shipping/receiving counts match picking/purchase order documents and assists in resolving any discrepancies.

● Load truck with finished goods for customers, verifying shipper with product loaded

● Accurately operate shipping and receiving equipment including barcode equipment, FedEx manager, UPS, and EDI.

● 1. Unload and visually inspect packages for any damage. Note any damage to manifest prior to signing for the receipt of packages.

● 2. Inspect contents for damage and ensure quantity and parts match packing slips and purchase order information. Discuss and resolve any discrepancies with the material Coordinator.

● 3. Mark all incoming goods according to company procedures prior to storage in appropriate areas.

● 4. Process receiving documents in database. Forward hard copies to the office for invoicing.

● 5. Ensure the receiving area is clean and organized daily.

● Shipping: Prepares daily shipping activities, ensuring all finished products are protected, shipped and delivered in a timely manner.

● 1. Determines method of shipment, utilizing shipping procedures or best practices to protect the integrity and quality of the finished product during transit.

● 2. Assemble wooden or cardboard containers or select preassembled containers, as instructed.

● 3. Affixes shipping labels on packed cartons or stencils identifying shipping information.

● 4. Coordinate with the Sales Associate for booking requests with the shipping lines.

● 5. Load containers using forklift as necessary.

● 6. Using company vehicles, pick up or deliver supplies or orders to local suppliers or customers, as needed.

● Inventory: Maintain the labeling, organization, storage and cleanliness of raw and finished goods areas.

● Answer and direct 40+ calls daily, with goals including selling plans, managing customer accounts, responding to service queries, and canceling accounts.

● Received a 90% average customer satisfaction rating (to date)

● Able to research and manage highly complicated accounts to provide comprehensive service to customers and assist upper management

● Closed sales at almost 60% rating, 10% higher than company average

● Conducted returns and informed customers of return policy

● Fielded customer complaints and issues, with 90%+ of issues resolved to customer satisfaction

● Maintained friendly and positive attitude at all times, even with unhappy and unruly customers

Loading and unloading products from trucks/trailers

● Distribution of products from central warehouse to individual stores

● General cleaning of semi-trailers and warehouse area

● Stacking and sorting boxes for storage

● Pallet jack operation

● Completion of shipping/receiving documents

● Responsible for packaging and labeling products

● Generated via Excel spreadsheet Weekly Eblast advising customers of sales and upcoming events

● Created a cohesive and exciting working environment while managing day to day activities

● Coordinated sales for the store as well as created stylish store front displays

● Kept open lines of communication between customers, Retail/Customer Service

● Handle all their orders; make sure they have all their stock in a timely fashion.

● Manage 25 different locations in New Brunswick

● Make sure they have a constant supply of new catalogs and assessment packages.

● Set up new accounts by generating new leads independently, as well as maintain a great working relationship with existing clients.

● Managed day to day business operations efficiently and effectively by coordinating and prioritizing clients and the services needed. committed to providing top quality service while maintaining a great working employees, and head office always

● Oversaw all bookkeeping for the store, individual accounts and stock levels

● Motivate and train all existing and new employees

● Send out monthly advertisements for mobile visits

A confident, natural and driven salesperson who is interested in working for companies who are market leaders in their respective fields. Possessing clear evidence of achievement in areas such as lead generation, sales and niche markets, I'm an exceptional person who is willing to go that extra mile to deliver superb results. I’m able to unlock volume, availability, space & promotional opportunities through building effective & collaborative business relationships with key customers. An exceptional person who can explore new territories and push existing limits by following up new leads or referrals fully. Presently looking to join a company where success is rewarded & internal succession is given priority.

● Prospect and follow-up with leads

● Cold calling

● Excellent communication and people skills

● Motivated

● Goal-oriented

● Ability to build and maintain client relationships

● Provide solutions for client needs

● Understand product or service benefits

● Time management skills

● Provide focused solutions based on clients ‘targeted customer base.

● Identify potential clients through targeted prospecting, cold calling and networking. Recommend new product ideas to the marketing team based on client needs, most recently adding products for integrated telephony solutions.

● Develop and maintain client relationships by personally contacting each client monthly.

● Address client grievances with management and recommend solutions.

● Utilize ACT to track and manage client accounts.

● Create purchase order numbers and electronic sales forms for efficient order processing.

● Recognized as a monthly "STAR" sales employee twice.

● Meet weekly with line Managers team to develop strategies and improve processes

● Tracking Shipment and lead time

Reporting directly to the distribution manager, responsible for all distribution activities with a strong focus on customer satisfaction, fill rates and on time delivery of orders. Main objective was to enable the shipping department to run efficiently and as per corporate guidelines and expectations.

● Maintained efficient customer service levels for corporate customers including Wal-Mart, The Bay, Zellers, National Grocers, Westfair, and Loblaw through timely follow-up and communication with the client regarding shipping status, expediting and cost determination.

● Retrieved shipping orders from AS/400, recording orders on daily shipping schedules.

● Maintained excellent relationships with suppliers, customers and staff.

● Arranged for pickups with carrier and customer for all return authorizations.

● Coordinated and booked shipments of product to corporate clients which included order

verification, bill of ladings, packing slip creation ensuring timely and accurate shipments and avoidance of compliance charges. ● Ensured orders shipped have been confirmed in order to produce an invoice.

● Assigned and communicated with transport companies for appointment bookings, C.O.D and P.O.D. ● Communicated customer priorities and special instructions to floor Lead-Hands.

● Assigned inventory re allocations of orders and bin locations.

● Processed claims, billing adjustments, invoice disputes and investigations.

● Followed up on all safety and company procedures such as ISO 14001 guidelines.

● Provided full support of the warehouse management system through reporting.

● Utilizing Excel prepared employees’ time sheets on a bi-weekly basis, and weekly basis for agency staff

Performed a wide variety of administrative duties to support shipping and receiving including: organizing orders for order pickers, verifying accuracy of orders once picked, coordinating shipments to customers which included Siemens Schneider Electric and Torbram Electric.