Maria Jose Camacho Gazo

Started as an IT Assistant for IDB clients, provided comprehensive IT support, resolving network, hardware, and software issues. Handle technical maintenance, software installations, and updates. Additionally, I performed tasks including investigation work of cases, back-office work and any other task based on the business needs.

Now I specialize in reconciling data across the financial systems landscape, diagnosing discrepancies. which can involve exploring data across various SAP modules.

I provide specialist system support to customers using SAP system, using a combination of technical expertise and soft skills to assist customers effectively. I work with intricate business data, such as sales figures and inventory levels, to offer valuable insights into company performance. My role also involves proficiently managing SAP technology to optimize organizational operations and drive success.

Managed client and consumer inquiries via phone and email. Conducted due diligence and analysis of consumer credit report discrepancies and disputes. Obtained and maintained supporting documentation for subscriber accounts while ensuring database accuracy and meeting daily goals. Handled credit profile system maintenance and disputes, maintaining detailed transaction logs. Educated external clients on permissible credit report access and usage guidelines.

Provided technical and billing support for US cable service customers, resolving programming issues and handling payments and scheduling. Acted as a liaison between clients and sales, ensuring timely communication. Developed strong client relationships, crafted customized reports, and analyzed employee data for accuracy and improvement. Additionally, demonstrated persuasive sales skills to promote products and services effectively.