MARIA JOSE CAMPOSANO
Henderson,NV
Summary
Accomplished Licensed Sales Agent at Humana Insurance, leveraging expertise in sales strategies and client service to exceed sales goals. Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes. Demonstrated leadership in training new agents and achieving the Most Valuable Producer Award for Humana Pacific Region, 2024.
Overview
17
17
years of professional experience
Work History
Licensed Sales Agent
Humana Insurance
11.2021 - Current
- Use knowledge of the product portfolio to assist consumers in selecting the healthcare plans that meet their unique needs.
- Use a consumer-centric, consultative selling approach to align our consumers' healthcare needs with the company values, to develop a personalized customer service experience.
- Work independently to achieve sales goals, to maximize retention.
- Appointed Market Point Agent, Change Campion.
- Appointed Ambassador of the Latin Chamber of Commerce, representing Humana.
- Member of the Salute NRG Board, and Ambassador for the state of Nevada.
- Secretary for the Veterans Action Foundation.
- Most Valuable Producer Award recipient for the Pacific Region, 2024.
- Resolved any customer complaints promptly and professionally.
- Generated leads through networking activities, cold-calling, referrals.
- Kept abreast of changing regulations within the insurance industry.
- Provided customer service and support to clients with questions about their insurance policies.
- Analyzed customer data to identify potential opportunities for additional sales.
- Pursued continued professional development through insurance workshops, course and webinars.
- Maintained records of all transactions in accordance with company procedures.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Attended meetings with underwriters and brokers to discuss client needs.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Exceeded company sales goals for new policies.
Sales Admin and Sales Acquisitions
GK Properties
01.2020 - 03.2021
- Manage escrow and due diligence timelines
- Communicate daily with client regarding transaction details
- Complete daily tasks and operations with a sense of urgency
- Ensure all documents have been completed correctly within State/Brokerage requirements, fully executed with signatures, initials, dates, time, etc
- Within timelines specified
- Working knowledge of Real Estate transaction paperwork, procedures and practices
- Real estate experience handling multiple open sales transactions at a time
Admin Clerk Workforce Management
Bellagio Hotel and Casino
02.2018 - 07.2019
- Data entry into several different systems used by the Workforce Management team
- Generating, auditing and distributing time and labor reports to upper management
- Run and prepare labor and payroll reports for inter- or intradepartmental distribution and metrics tracking
- Act as a liaison with various departments and provide administrative support to employees and management in regard to time management and attendance, including daily call-out volumes and tracking attendance reports, leave of absences and other human resources compliance forms
- Review DAR to update the Virtual Roster, Workday and Kronos as needed
Practice Manager
Generation Medical Center
04.2017 - 01.2018
- Manage staff, preparing work schedules and assigning specific duties
- Establish and implement departmental policies, goals, objectives, and procedures
- Credentialing and revalidation specialist for the different commercial health insurances, state and federal agencies e.g., Medicare and Medicaid
- Credentialing specialist for Business and State Licenses
- Data entering and analysis
- Creating claims and forms to be sent over to the different insurances for processing and payment
- Payroll processing and analysis over 150 employees
- Accounting services, keeping balances and reports of expenses and income, profit and loss
- Managing and maintaining office and laboratory inventory
- Act as a liaison with various providers, laboratories, facilities and state agencies
Assistant Manager
Towngate Medical Center
Las Vegas, USA
07.2009 - 04.2017
- Company Overview: Las Vegas, NV
- Manage staff, preparing work schedules and assigning specific duties
- Establish and implement departmental policies, goals, objectives, and procedures
- Credentialing and revalidation specialist for the different commercial health insurances, state and federal agencies e.g., Medicare and Medicaid
- Develop and maintain computerized record management
- IT skills: maintain hardware and update software
- Personalize macros according to the scope of practice and to the provider's needs
- Create interfaces with the different radiology and laboratories facilities as well as with the State's agencies to fulfill Meaningful Use requirements
- Billing and Collections specialist: resubmission of claims, appeals and claims reconsiderations
- Managing and sending referrals and pre-authorizations to health insurances (HMO's) and to specialists
- Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options
- Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives
- Knowledge and expertise in federal regulated programs such as MIPS, MACRA, Meaningful Use and other Medicare Incentive Programs
- Prepare FMLA forms
- Las Vegas, NV
Front End Cashier-Supervisor
Walmart Supercenter
07.2009 - 02.2010
- Awarded employee of the month for excellent performance, high customer service satisfaction and efficacy when closing the shifts
- Received and processed payments by credit card, cash, checks, etc
- Balanced approximately $5000 cash drawer at the end of each shift
- Trained new cashiers under my supervision and shift
- Processed returns, exchanges, and new purchases exceptionally
- Increased store loyalty by customers card sign-ups
- Processed money orders, sent and received money via MoneyGram
Sales and Customer Service
Macy's
07.2009 - 01.2010
- Received and processed payments by credit card, cash, checks, etc
- Balanced approximately $8000 cash drawer at the end of each shift
- Trained new cashiers under my supervision and shift
- Processed returns, exchanges, and new purchases exceptionally
- Increased store loyalty by customers card sign-ups
- Recovery for various departments
Income Tax Specialist - Paralegal
810 Insurance and Services LLC.
02.2008 - 07.2009
- Processed and prepared business, commercial and personal income tax returns, electronically and by mail
- Received and processed payments by credit card, cash, checks, etc
- Processed rapid refunds and issued checks to multiple types of customers
- Act as a liaison with various providers, banks, customers and IRS
- Help customers to fill out immigration and divorce forms
Education
Associate of Arts -
COLLEGE OF SOUTHERN NEVADA
Las Vegas, NVBachelors in Science of Business -
UNIVERSITY OF PHOENIX
Las Vegas, NVSkills
- Skilled in Microsoft Office Applications
- Proficiency in Adobe Products
- Payroll Administration
- Workday Expertise
- Organizational skills
- Communication skills
- Interpersonal skills
- Client acquisition
- Industry regulations
- Contract preparation
- Sales strategies
- Marketing expertise
- Effective negotiation
- Policy adjustment
- Team training and development
- Client account management
- Profit maximization
- Client service
References
Available Upon Request
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Italian
Limited
French
Limited
German
Limited
Timeline
Licensed Sales Agent
Humana Insurance
11.2021 - Current
Sales Admin and Sales Acquisitions
GK Properties
01.2020 - 03.2021
Admin Clerk Workforce Management
Bellagio Hotel and Casino
02.2018 - 07.2019
Practice Manager
Generation Medical Center
04.2017 - 01.2018
Assistant Manager
Towngate Medical Center
07.2009 - 04.2017
Front End Cashier-Supervisor
Walmart Supercenter
07.2009 - 02.2010
Sales and Customer Service
Macy's
07.2009 - 01.2010
Income Tax Specialist - Paralegal
810 Insurance and Services LLC.
02.2008 - 07.2009
Associate of Arts -
COLLEGE OF SOUTHERN NEVADA
Bachelors in Science of Business -
UNIVERSITY OF PHOENIX
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