Maria Justice
Sneads Ferry,NC
Summary
Dependable and self-motivated leader with extensive experience in retail management. Skilled in training and mentoring teams, optimizing operations, and implementing effective customer service practices, resulting in enhanced team performance and customer loyalty.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
MST
Lowes Home Improvment
Hampstead, NC
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Head Cashier
Lowes Home Improvment
Hampstead, NC
10.2022 - 09.2024
- Supervised daily cash operations and ensured accuracy in transactions.
- Trained and mentored cashiers on customer service best practices.
- Resolved customer inquiries and issues, fostering positive shopping experiences.
- Collaborated with management to develop strategies for improving checkout efficiency.
- Ensured compliance with company policies and procedures during cash handling processes.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Assisted in inventory management, ensuring product availability and accurate pricing for customers.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
Store Manager
Onslow Women's Center/ Finders Keepers Thrift Store
Jacksonville, NC
04.2017 - 07.2022
- Directed daily operations, ensuring efficient store workflow and optimal staff performance.
- Mentored team members, fostering skill development and enhancing customer service delivery.
- Implemented inventory management strategies, reducing stock discrepancies and improving turnover rates.
- Developed marketing initiatives, increasing community engagement and driving foot traffic to the store.
- Coordinated volunteer schedules, optimizing staff coverage during peak hours and events.
- Enhanced visual merchandising standards, improving overall store presentation and customer experience.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Assistant Manager
Onslow Women's Center/ Finders Keepers Thrift Store
Jacksonville, NC
04.2014 - 04.2017
- Supervised daily operations, ensuring efficient workflow and optimal staffing levels.
- Developed training programs for new staff, enhancing onboarding and retention rates.
- Collaborated with team to create promotional strategies, increasing store visibility and customer engagement.
- Managed volunteer schedules, optimizing resource allocation for peak service times.
- Led community outreach initiatives, fostering partnerships that expanded donor base and support networks.
- Enforced compliance with safety regulations, maintaining a secure environment for staff and patrons.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Desk Clek
Hybrid Training Center
Virginia Beach, VA
09.2012 - 04.2013
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of guest information and reservations using property management system.
- Coordinated communication between departments to enhance overall guest experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
Store Manager
Blockbuster Video
Virginia Beach, VA
09.2007 - 01.2012
- Directed daily operations, ensuring efficient store workflow and optimal staff performance.
- Mentored team members, fostering skill development and enhancing customer service delivery.
- Implemented inventory management strategies, reducing stock discrepancies and improving turnover rates.
- Developed marketing initiatives, increasing community engagement and driving foot traffic to the store.
- Enhanced visual merchandising standards, improving overall store presentation and customer experience.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Education
High School Diploma -
Adult Learning Center
Virginia Beach, VA06-2005
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Critical thinking
- Organizational skills
- Organization and time management
- Problem resolution
Timeline
MST
Lowes Home Improvment
09.2024 - Current
Head Cashier
Lowes Home Improvment
10.2022 - 09.2024
Store Manager
Onslow Women's Center/ Finders Keepers Thrift Store
04.2017 - 07.2022
Assistant Manager
Onslow Women's Center/ Finders Keepers Thrift Store
04.2014 - 04.2017
Desk Clek
Hybrid Training Center
09.2012 - 04.2013
Store Manager
Blockbuster Video
09.2007 - 01.2012
High School Diploma -
Adult Learning Center