Maria Justus
Philadelphia,PA
Summary
My work history contains different aspects of secretarial work such as managing administrative tasks and operations. I'm an adaptable and versatile worker who strives to provide excellent customer service within dynamic environments. My goal is to secure a challenging position in a reputable organization where I can combine the skills I've picked up to help others and foster a positive working environment. I look forward to finding a long-term career here in my new home, Philadelphia.
Overview
8
8
years of professional experience
Work History
Behavior Technician
Behavior Interventions Inc.
09.2023 - Current
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Worked as part of collaborative team to address changing needs of children and families.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Treated clients and families with respect and dignity.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Nursery Worker
Herbeins Garden Center
03.2022 - Current
- My main task is to sell because I can quickly build meaningful connections with customers.
- Unloaded plants and nursery items from delivery trucks.
- Inspected plants to identify for signs of disease or infestation and address problems early.
- Communicated with coworkers and management to report challenges.
- Assisted customers with finding requested plants and flowers.
- Diagnosed and treated pest and disease problems in plants, shrubs and trees.
- Assisted with maintenance and installation of irrigation equipment.
- Water, pruned and groomed plants and trees to maintain health and attractiveness.
MENTAL HEALTH TECHNICIAN
KIDSPEACE
01.2017 - 01.2019
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Charted on each patient daily.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
ASSISTANT MANAGER
GREENMOUTH
04.2016 - 01.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
No Degree - Psychology
Lehigh Carbon Community College
Schnecksville, PA05.2024
High School Diploma -
EMMAUS HIGH SCHOOL
2014
Skills
- Exceptional organization skills
- Critical thinker
- Culturally competent
- High emotional intelligence
- Data collection
- Appointment Setting
- Self-Management Strategies
- Augmentative Communication Devices
- Team leader
Timeline
Behavior Technician
Behavior Interventions Inc.
09.2023 - Current
Nursery Worker
Herbeins Garden Center
03.2022 - Current
MENTAL HEALTH TECHNICIAN
KIDSPEACE
01.2017 - 01.2019
ASSISTANT MANAGER
GREENMOUTH
04.2016 - 01.2017
No Degree - Psychology
Lehigh Carbon Community College
High School Diploma -
EMMAUS HIGH SCHOOL
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