Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Kemp

Houston,TX

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

5
5
years of professional experience

Work History

Shift Leader

Walgreens
Houston, TX
10.2021 - Current
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Collaborated with management to set performance goals and evaluate progress.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Maintained positive working relationship with fellow staff and management.
  • Unload the box truck, and check in the vendors.
  • Scan outs.
  • Make sure our cooler temperatures are maintained.
  • I also have to do resets and revisions.

Assistant Store Manager

Family Dollar
Houston, TX
09.2019 - 10.2021
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Coordinated with vendors to secure product availability
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • I unloaded the truck and counted the cases to ensure all the freight was there
  • Reported mislabeled boxes, or missing freight.
  • I did exception counts and cycle counts.
  • Shrink at the store I worked at was 1.2-2.1, if I'm not mistaken, which came from thieves, vendors, and internal.
  • I learned how to work the CCTV camera.

Education

Business Administration And Management

Houston Community College
Houston, TX

Skills

  • Employee scheduling
  • Staff education and training
  • Problem-solving
  • Customer service management
  • Security procedures adherence
  • Cash handling
  • Policy and procedure enforcement
  • Flexible schedule
  • Inventory counts
  • Shift leadership

Languages

Spanish
Professional

Timeline

Shift Leader

Walgreens
10.2021 - Current

Assistant Store Manager

Family Dollar
09.2019 - 10.2021

Business Administration And Management

Houston Community College

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Maria Kemp