Maria Kesinger
Richmond,TX
Summary
Dedicated Pharmacy Technician and proven leader known for driving operational efficiency at Starbucks Coffee Company and Walmart Stores, INC. Expertise in inventory control and customer service excellence, complemented by strong cash handling skills. Achievements include notable enhancements in employee training programs and measurable increases in customer satisfaction, reflecting a commitment to team development and results-oriented practices.
Overview
15
15
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
Houston, TX
11.2012 - 12.2019
- Responded promptly to customer inquiries or complaints in a professional manner.
- Monitored staff performance to ensure quality standards were met.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Resolved customer complaints in a timely manner.
- Reinforced rules to promote superior employee performance.
- Provided ongoing coaching to partners to strengthen their performance within the store.
- Monitored customer satisfaction through relationships with regular customers.
Pharmacy Technician
Preferred Pharmacy
El Centro, CA
03.2011 - 08.2011
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Restocked shelves with new supplies of medications as needed.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Answered telephones to respond to questions or requests.
- Worked directly with customers concerning OTC medications.
- Communicated effectively between coworkers and customers.
Shift Supervisor
STARBUCKS COFFEE COMPANY
Calexico, CA
03.2005 - 08.2011
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Trained new employees on company policies and procedures.
- Collaborated with management to plan special events or promotions.
- Developed strategies for improving operational efficiency and customer service levels.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Evaluated and performed equipment maintenance to support operational goals.
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed daily workflow and scheduled staff for adequate coverage.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Encouraged partners to put customers first.
Pharmacy Technician
Walmart Stores,INC
Brawley, CA
09.2008 - 03.2010
- Managed filing of prescriptions, both electronically and manually.
- Restocked shelves with new supplies of medications as needed.
- Organized work areas so that everything was easily accessible when needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
- Verified prescriptions and drug labels, documents and packages.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Prepared and processed medical insurance claim forms and records.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
Education
Some College (No Degree) - Volunteering
Care Corps Volunteer
El Centro Regional Medical Center01-2008
Pharmacy Technician
Imperial Valley College
Imperial, CA06-2007
High School Diploma -
Calexico High School
Calexico, CA06-1986
Some College (No Degree) - Business Management
University Of Phoenix
Houston, TXSkills
- Safety Assessments
- Labor and food cost control
- Attendance Management
- Timely Shift Reports
- Sales monitoring
- Business administration
- Inventory control
- Cash handling expertise
- Employee training
- Workplace Safety Knowledge
Languages
English/Spanish
Professional
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
11.2012 - 12.2019
Pharmacy Technician
Preferred Pharmacy
03.2011 - 08.2011
Pharmacy Technician
Walmart Stores,INC
09.2008 - 03.2010
Shift Supervisor
STARBUCKS COFFEE COMPANY
03.2005 - 08.2011
Some College (No Degree) - Volunteering
Care Corps Volunteer
Pharmacy Technician
Imperial Valley College
High School Diploma -
Calexico High School
Some College (No Degree) - Business Management
University Of Phoenix
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