Maria Kimm
San Antonio
Summary
Dynamic Dispatcher Office Assistant with proven expertise at J&J Environmental Engineering, excelling in scheduling coordination and communication. Recognized for enhancing operational efficiency through meticulous record-keeping and proactive issue resolution. Strong analytical thinking and reliability drive successful project outcomes, ensuring timely service delivery and client satisfaction.
Overview
14
14
years of professional experience
Work History
Dispatcher Office Assistant
J&j Environmental Engineering
12.2022 - Current
- Managed daily scheduling for field technicians, ensuring optimal resource allocation and timely service delivery.
- Coordinated communication between clients and engineering teams to address project updates and inquiries efficiently.
- Utilized dispatch software to track job assignments, monitor progress, and resolve potential issues proactively.
- Assisted in maintaining accurate records of service calls, technician activities, and client interactions to enhance operational efficiency.
Dispatcher Office Assistant
Mastercorp Resort Housekeeping Services
05.2019 - 06.2022
- Coordinated daily dispatch schedules to optimize route efficiency and minimize delays.
- Assisted in managing communication between clients and field teams for timely service delivery.
- Organized and maintained accurate records of service requests, ensuring data integrity and accessibility.
- Supported the implementation of new scheduling software, enhancing operational workflows and team collaboration.
QC Analyst
McKinsey & Company
03.2016 - 08.2018
- Conducted quality control inspections to ensure compliance with industry standards.
- Analyzed test data to identify trends and recommend improvements.
- Collaborated with cross-functional teams to troubleshoot quality issues effectively.
- Developed and maintained documentation for quality processes and procedures.
Real Estate Assistant
Las Vegas
01.2012 - 07.2015
- Supported daily operations by managing schedules and coordinating appointments for real estate agents.
- Assisted in preparing property listings, ensuring accurate and compelling descriptions aligned with market trends.
- Maintained client databases, facilitating efficient communication and follow-ups with potential buyers and sellers.
- Conducted market research to identify emerging trends, aiding agents in developing competitive pricing strategies.
Education
Bachelor of Arts - Business Analytics
University of Nevada, Las Vegas
Las Vegas, Nevada, NV06.2012
Associate of Arts - Business Communication
California State University
CA05.2009
High School Diploma - Highschool Diploma
California Highschool
Whittier, CA05.2005
Skills
- Typing speed
- Scheduling coordination
- Prioritization
- Route planning
- Multi-line phone proficiency
- Administrative support
- Filing and data archiving
- Time management
- Written communication
- Report writing
- Professional and mature
- Excellent communication
- Reliability
- Organizational skills
- Self motivation
- Interpersonal skills
- Analytical thinking
- Quality control
- Adaptability
- Multi-line phone systems
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Dispatcher Office Assistant
J&j Environmental Engineering
12.2022 - Current
Dispatcher Office Assistant
Mastercorp Resort Housekeeping Services
05.2019 - 06.2022
QC Analyst
McKinsey & Company
03.2016 - 08.2018
Real Estate Assistant
Las Vegas
01.2012 - 07.2015
Bachelor of Arts - Business Analytics
University of Nevada, Las Vegas
Associate of Arts - Business Communication
California State University
High School Diploma - Highschool Diploma
California Highschool