Summary
Overview
Skills
Work History
Education
Certification
Timeline
Hi, I’m

Maria King-Smart

Customer Success
Auburn,Georgia
Maria King-Smart

Summary

Team player who loves fostering a positive work vibe by teaming up with colleagues. Known for building and keeping great connections with all kinds of people in fast-paced environments. Can dive into data, cook up strategies, and crack tricky problems. Ready to bring these skills to the table for team wins and happy customers.

https://www.linkedin.com/in/maria-smart/

Overview

7
years of professional experience
3
Certification

Skills

  • Customer Insight
  • Project Coordination
  • Relationship Development
  • Customer Satisfaction (CSAT)
  • Software as a Service (SaaS)
  • CRM Tools (Hubspot and Salesforce)
  • Adobe Creative Suite
  • Data Analytics
  • Contract Upsells and Renewals

Work History

Boclips

Account Manager
08.2022 - Current

Job overview

  • Identified upsell and renewal opportunities to improve customer satisfaction and increase profits
  • Closed $1.5 Million+ throughout company tenure
  • Maintained accurate records of all customer interactions in Hubspot
  • Developed tracking measures to quantify account managers relationships with their client books
  • Collaborated with cross-functional teams such as marketing, development, product, and finance to meet customer needs
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Established a monthly newsletter to update users on new features, content partners, and upcoming events.

BLAZE

SAAS Trainer
01.2022 - 07.2022

Job overview

  • Established a training program Blaze University in the Moodle platform
  • Supported product and territory launches by providing pre-launch training sessions for end users
  • Led virtual classes via Google Meets, Zoom, and Teams
  • Monitored learners' progress throughout the duration of their courses using online tracking systems
  • Conducted needs assessments with product and implementation teams to determine appropriate learning objectives and content for software training sessions.

MyMediabox

Customer Success Specialist
02.2021 - 01.2022

Job overview

  • Facilitated initial SaaS onboarding for new customers and created continuing education curriculum for all internal and external system users
  • Hosted weekly live webinars for both continuing training and sales prospecting
  • Analyzed customer feedback and identified areas for improvement in the customer experience
  • Coordinated with product and development to move customer feature requests to production.

MyMediabox

Sales and Marketing Coordinator
08.2020 - 02.2021

Job overview

  • Generated leads among both internal and external accounts, including upselling and cross-selling by identifying weak spots in potential clients current Licensing Software
  • Operated as the point of contact for a client book of over 50 accounts, utilizing Salesforce CRM to track emails, log client site analytics, and keep a pulse on overall client satisfaction
  • Assisted in the rebrand of the company website, including graphics, copy, and landing pages
  • Researched industry trends in order to inform decision making related to product positioning or pricing structures.
  • Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.

Big Duck Canvas

Marketing/Sales Support
09.2019 - 12.2019

Job overview

  • Implemented a complete social media and email marketing rework to increase brand visibility over multiple platforms
  • Utilized Hootsuite to expand brand reach through social media, resulting in an increase of 113% in daily organic reach and 32% in organic page likes on Facebook in two months
  • Promoted sales through Klaviyo which led to a 39% increase in email sales revenue
  • Took and edited photos/videos of products and services using the Adobe Creative Suite
  • Created all promotional graphics to be distributed through social, email, and e-commerce platforms
  • Assisted the sales team in ensuring customer satisfaction and an overall positive customer experience on the website, social media, and phone sales.

Ear, Nose & Throat Institute

Social Media Intern
06.2019 - 07.2019

Job overview

  • Adapted to preset social media strategy guides and company voice
  • Kept a constant presence on Facebook, Instagram, Pinterest, LinkedIn, and Twitter with post scheduling through Hootsuite
  • Showed a 5% increase to social media following and engagement over 2 months by analyzing weekly social media insights and adapting content based on engagement trends
  • Developed an understanding of content marketing principles and social media strategies to support business objectives
  • Assisted video team on variety of projects to film social ads.

Georgia Southern University

Graduate Assistant
08.2018 - 05.2019

Job overview

  • Functioned as the assistant to the voice faculty to foster organization and congruency in everyday activities
  • Created a listserv which lead to a more efficient and organized system of communication
  • Proctored auditions, end of the semester juries, level exams, and placement sessions
  • Maintained the opera prop and costumes closets by creating an inventory for future use
  • Maria King-Smart - page 2
  • Assisted the opera director with show research and designing marketing materials.

Bulloch County Board of Education

Substitute Teacher
02.2018 - 05.2018

Job overview

  • Maintained discipline and classroom control, fostering safe and positive learning environment
  • Provided classroom teacher with written feedback on results of lessons and student behavior issues
  • Followed existing lesson plans to provide consistent instruction to assigned students.

Rock-It Coffee

Assistant Manager of Marketing and Social Media
08.2016 - 03.2017

Job overview

Education

Georgia Southern University

Master of Music from Vocal Performance
05.2019

University Overview

Georgia Southern University

Bachelor of Music from Vocal Performace
12.2016

University Overview

Certification

Agent Workspace - Zendesk

Moodle Teaching Basics

Moodle Teaching Next Level

Timeline

Account Manager
Boclips
08.2022 - Current
SAAS Trainer
BLAZE
01.2022 - 07.2022
Customer Success Specialist
MyMediabox
02.2021 - 01.2022
Sales and Marketing Coordinator
MyMediabox
08.2020 - 02.2021
Marketing/Sales Support
Big Duck Canvas
09.2019 - 12.2019
Social Media Intern
Ear, Nose & Throat Institute
06.2019 - 07.2019
Graduate Assistant
Georgia Southern University
08.2018 - 05.2019
Substitute Teacher
Bulloch County Board of Education
02.2018 - 05.2018
Assistant Manager of Marketing and Social Media
Rock-It Coffee
08.2016 - 03.2017
Georgia Southern University
Master of Music from Vocal Performance
Georgia Southern University
Bachelor of Music from Vocal Performace

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