Maria Knight-Sutton
Franklin,MA
Summary
Home Furnishing Consultant with excellent background assisting customers with home interior design needs. Talented listener skilled at fully understanding client goals and budget limitations to suggest suitable options. Smooth and client-focused expert when transitioning from decision-making to credit approval and transaction process.
Overview
23
23
years of professional experience
Work History
Sale Home Furnishing Consultant
Raymour & Flanigan Furniture/ Mattresses
Seekonk, Massachusetts
07.2022 - 12.2023
- Employed a consultative selling approach to foster customer relationships
- Demonstrated individual accountability for success within a team environment
- Completed training at Raymour & Flanigan University, acquiring product knowledge and sales solutions expertise
- Conducted daily cold and warm calls to potential customers
- Networked effectively with various organizations
- Trained new hires and contributed to fundraiser events
- Utilized CRM software to manage relationships and interactions with customers
- Conducted regular follow-ups with both long-term and short-term customers
- Consistently achieved and exceeded sales goals
- Exhibited energy, enthusiasm, and ambition in a fast-paced sales culture
- Developed clientele through effective prospecting, networking, and appointment scheduling
- Demonstrated professional interpersonal communication skills
- Possessed patience, resiliency, and persistence with an entrepreneurial spirit
- Showcased excellent listening skills and the ability to work independently and within a team
- Undertook additional responsibilities assigned at the discretion of management
Showroom Manager
Raymour & Flanigan Furniture/ Mattresses
North Attleboro, Massachusetts
03.2020 - 07.2022
- Trained, scheduled shifts, and supervised sales associates
- Coordinated showroom operations by setting goals for sales associates
- Established, planned, organized, and directed sales associates to maximize their potential and meet objectives
- Consulted with each sales associate to set realistic monthly sales goals, providing coaching, advice, support, and motivation as needed
- Monitored the daily performance of sales consultants, ensuring alignment with weekly objectives
- Optimized merchandising efforts through effective displays and control of signage, sales floor, or store arrangement
- Oversaw associate performance, sales, operations, and financial metrics, implementing individual and team goals
- Maintained effective communication with partnering departments and management
- Coordinated merchandise placement on the showroom floor in collaboration with store management
- Cultivated a work environment emphasizing team success as integral to individual success
- Undertook additional responsibilities assigned at the discretion of management
Sales Manager
Mattress Firm
Central, Massachusetts
03.2018 - 10.2021
- Led strategic planning, maintained communication channels, and ensured 100% cross-training across 5-6 locations weekly
- Managed sales and delivery operations for enhanced efficiency
- Demonstrated fast thinking and high motivation
- Exemplified honesty, integrity, and an entrepreneurial mindset
- Proved to be results-driven and service-oriented
- Displayed a competitive nature
- Applied effective problem-solving skills
- Maintained a customer-focused approach
- Demonstrated superior communication abilities
- Ensured proper merchandising and display of sales in stores
- Implemented opening and closing procedures, including book balancing
- Managed inventory for various stores
- Enforced company standards, policies, and safety regulations in the assigned store
- Generated work performance reports per period
- Managed multiple phone lines, processed orders, and scheduled deliveries
- Registered guest demographics into the Max system
- Attended weekly in-person meetings and training sessions
- Completed required online classes and exams
- Assisted in the training of new hires
Administrative Assistant (Temp position)
Brigham & Women’s Hospital
Boston, Massachusetts
03.2008 - 11.2008
- Provided comprehensive support to unit employees (nurses, secretaries, physicians, and chief physicians) by efficiently scheduling and canceling patient appointments with the providers
- Produced various types of letters, including normal lab results and appointment notifications
- Mailed reminders to patients and processed prior authorizations for prescription medications, tests, and exams, ensuring compliance with authorization requirements
- Managed diverse administrative duties, such as operating a multiple-line phone system, filing patient charts, requesting medical records, and faxing documentation within HIPAA privacy law limits and patient consent
- Developed a strong vocabulary of medical terminology and proficiently transcribed reports from physicians detailing examination results
- Maintained excellent and organized records of unit meetings through detailed meeting minutes, providing employees with accessible review materials
- Conducted dictation transcriptions for patient examinations and special procedures
Receptionist/Executive Administrative Assistant
Joslin Beetham Eye Institute/ Joslin Diabetes
Boston, Massachusetts
03.2001 - 09.2004
- Managed diverse administrative duties, including answering multiple-line phone systems, filing charts, and creating patient letters for upcoming appointments and lab results as per physician requests
- Processed requisitions for various testing centers and efficiently handled incoming and outgoing mail
- Assisted patients and providers with appointment scheduling and cancellations and maintained a follow-up system to track referrals
- Filed patient charts, requested medical records, and faxed documentation within HIPAA privacy law limits and with patient consent
- Cross-trained in various areas, performing duties within the Diabetic clinic and serving in a supportive role to the Vice President and Chief Medical Director
Education
Master’s - human resource management
American Public University System
Charlestown, West Virginia06.2017
Bachelor’s - business management/human resource
American Public University System
Charlestown, West Virginia09.2014
Business Office Administration Diploma -
United Education Institute
Morrow, Georgia11.2010
Skills
- Proficient in Microsoft Office
- Strong interpersonal communication
- Excellent ability in executing task completion
- Decision making
- Judgment calls
- Marketing skills
- Accounting Principles
- Human Resource Management
- Business calculations
Accomplishments
- Honors Society, 2017, Present
- Achieved $1.4 million in sales as a Home Furnishing Consultant at Raymour & Flanigan.
- Attained $2.4 million in sales as a Store Manager at Mattress Firm.
- Generated $1.4 million in individual sales as Store Manager at Mattress Firm.
References
Upon request
Summary of qualifications and skills
- Proficient in Microsoft Office
- Strong interpersonal communication
- Excellent ability in executing task completion, decision making and judgment calls
- Marketing skills
- Accounting Principles
- Human Resource Management
- Business calculations
Timeline
Sale Home Furnishing Consultant
Raymour & Flanigan Furniture/ Mattresses
07.2022 - 12.2023
Showroom Manager
Raymour & Flanigan Furniture/ Mattresses
03.2020 - 07.2022
Sales Manager
Mattress Firm
03.2018 - 10.2021
Administrative Assistant (Temp position)
Brigham & Women’s Hospital
03.2008 - 11.2008
Receptionist/Executive Administrative Assistant
Joslin Beetham Eye Institute/ Joslin Diabetes
03.2001 - 09.2004
Master’s - human resource management
American Public University System
Bachelor’s - business management/human resource
American Public University System
Business Office Administration Diploma -
United Education Institute
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