Maria Kosa
Ulysses,PA
Summary
Accomplished Director of Human Resources offering 5 years of comprehensive experience developing HR functions, cultivating positive work environment and collaborating with all levels of management. Expertise in planning and managing employee and labor relations and developing and communicating company-wide policies and procedures. Goal-oriented and personable professional committed to improving talent acquisition and increasing organizational effectiveness. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Director - Business Office Manager
Mountain Laurel Recovery Center
Westfield , PA
2020.11 - Current
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 55+ employees.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Performed billing, collection and reporting functions
- Improved office operations by automating client correspondence, record tracking and data communications.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Provided immediate updates to entire employee pool when policies and procedures were altered.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Developed incentive program for hiring of and retaining of employees.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Structured compensation and benefits according to market conditions and budget demands.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Evaluated employee records and productivity to complete employee evaluations.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
General Manager
Acorn Markets
Westfield , PA
2020.02 - 2020.09
- Set clear expectations and created positive working environment for employees.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Talent Acquisition Recruiter
Empereon-Constar LLC
Coudersport , PA
2018.10 - 2020.02
- Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
- Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
- Oversaw full cycle recruiting for 100+ vacancies each quarter.
- Completed talent acquisition and management for 10+ internal and external various position placements.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Developed recruiting strategies to identify qualified candidates and build network.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Facilitated new employee orientations to foster positive team attitude.
- Improved office efficiency by effectively managing internal communications and correspondence.
Client Services Manager
Empereon-Constar LLC
Coudersport , PA
2014.08 - 2018.10
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Worked independently with minimal supervision.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Prepared working papers, reports and supporting documentation for audit findings.
- Provided journal entries and performed accounting on accrual basis.
Quality Assurance Analyst
Empereon-Constar LLC
Coudersport , PA
2013.06 - 2014.08
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Created and achieved product quality objectives and met product specifications.
- Fixed identified issues to increase productivity and boost workflows.
- Monitored process checks for proper completion and correct frequency.
- Maintained knowledge of regulatory requirements from accrediting bodies and federal, state and local requirements.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
Board Secretary
Coudersport Chamber of Commerce
Board Secretary
Coudersport Rotary
2019.01 - 2020.02
Education
Business Administration
University of Pittsburgh - Bradford
Bradford, PABusiness Administration
Cumberland County College
Vineland, NJHigh School Diploma -
Coudersport Area High School
Coudersport, PASkills
- Accident Investigations
- Human Resources Department Processes
- Accounts Payable and Accounts Receivable
- Administrative Oversight
- Negotiation Tactics
- Policy Improvement Recommendations
- Dispute Mediation
- Confidential Records Management
- Compensation and Benefits Administration
- Labor Relations Coordination
- Payroll Coordination
Certification
HRCI-Certified PHR
Serv-Safe Certified
Outside Interests
Hiking
Traveling
Touring
Family
Supporting Local Family-Owned Businesses
Personal Profile
Positive Attitude
Optimistic Outlook
Out-Going Personality
Approachable
Self-Driven
Team-Player
Company-Forward Mindset
Timeline
Human Resources Director - Business Office Manager
Mountain Laurel Recovery Center
2020.11 - Current
General Manager
Acorn Markets
2020.02 - 2020.09
Board Secretary
Coudersport Rotary
2019.01 - 2020.02
Talent Acquisition Recruiter
Empereon-Constar LLC
2018.10 - 2020.02
Client Services Manager
Empereon-Constar LLC
2014.08 - 2018.10
Quality Assurance Analyst
Empereon-Constar LLC
2013.06 - 2014.08
Board Secretary
Coudersport Chamber of Commerce
Business Administration
University of Pittsburgh - Bradford
Business Administration
Cumberland County College
High School Diploma -
Coudersport Area High School
HRCI-Certified PHR
Serv-Safe Certified
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