- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I like working with my hands and fixing things
Maria Koumoutsos
Springfield
Summary
Dynamic leader with a proven track record at Chipotle Grill, specializing in elevating customer service standards and enhancing team performance. Expert in employee training and development, with a knack for problem-solving and maintaining high satisfaction rates. Demonstrates exceptional multitasking and organizational abilities, ensuring projects meet stringent deadlines without compromising quality.
Proficient delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in skills.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle Grill
05.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Cashier Trainer
Panera Bread
06.2023 - 10.2023
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Emmanuel Christian Academy
Springfield, OH05-2023
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Workflow management
- Trustworthy and honest
Certification
sersafe certified
Interests
Timeline
Cashier Trainer
Panera Bread
06.2023 - 10.2023
Service Manager
Chipotle Grill
05.2021 - Current
sersafe certified
High School Diploma -
Emmanuel Christian Academy
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