Shawna Hawkins
Baltimore,United States
Summary
Recent bachelor degree graduate looking for full time position that will allow me to further extend my office experience and utilize the many skills I gained from attending university as well as the skills I learned in previous office spaces. Extremely eager and willing to learn as well as excel in any position I apply to.
Overview
8
8
years of professional experience
Work History
Scheduler
RadNet
08.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
Sales Associate
Aldi Inc.
12.2022 - 01.2023
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Tracked receipts, employee hours and inventory movements.
Customer Service Representative
Weis Markets Inc
07.2016 - 10.2022
- Investigated and resolved customer inquiries and complaints quickly via telephone as well as face-to-face.
- Utilizing math skills by completing money orders and western union transactions as well as completing closing reports daily.
- Communicated with numerous customers in a professional and polite manner, helping assist several at the same time.
- Trained several new staff members and managed to lead while fulfill everyday tasks.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
Bachelor of Arts - Fine Arts
Frostburg State University
Frostburg, MD12.2022
Skills
- Verbal and Written Communication
- Financial Management
- Coordinate Events
- Customer Service
- Set Organizational Policies
- Art History
- Cash Handling
- Money Transfers
- Directing Team Members
- Guest Satisfaction
- Strategic Planning
- Interpersonal Skills
- Delegating Work
- Train Employees
Timeline
Scheduler
RadNet
08.2023 - Current
Sales Associate
Aldi Inc.
12.2022 - 01.2023
Customer Service Representative
Weis Markets Inc
07.2016 - 10.2022
Bachelor of Arts - Fine Arts
Frostburg State University