Maria LaBoyne
Massapequa,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking and customer care . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Bilingual Member Service Representative
Jovia Financial
06.2007 - 04.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
Senior Teller/Customer Service Representative
Peoples Alliance Credit Union
02.2003 - 05.2007
- Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
- Streamlined daily operations for improved efficiency by implementing new teller procedures and training junior staff members.
- Boosted branch sales performance with proactive cross-selling of bank products and services to meet individual customer needs.
- Promoted positive customer interactions, consistently maintaining a professional demeanor during high-pressure situations.
Education
Associate of Arts - Psychology
Universidad Latina De Costa Rica
Costa Rica12.2002
Skills
- Product Sales
- Service Upselling
- Issue Resolution
- Call Center Experience
- Database Maintenance
- Product Recommendations
- Customer Service
- Financial Transactions
- Customer Support
- Client Education
- Dispute Resolution
- Policy Understanding
- Telephone Etiquette
- Quality Assurance
- Banking Knowledge
- Computer Literacy
- Attention to Detail
- Multitasking
- Active Listening
- Adaptability
- Quality Control
- Order Processing
- Microsoft Office
- Order Documentation
- Product and Service Knowledge
- MS Office
- Account Updating
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Member Service Representative
Jovia Financial
06.2007 - 04.2021
Senior Teller/Customer Service Representative
Peoples Alliance Credit Union
02.2003 - 05.2007
Associate of Arts - Psychology
Universidad Latina De Costa Rica
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