Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria De Brito Ladeira

Fall River,MA

Summary

Experienced Customer Service professional with a strong background in service delivery and excellent multitasking skills. Dedicated to building professional relationships that enhance profitability and business success. Proficient Customer Service Representative with expertise in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences through service-focused actions, customized solutions, and a thorough understanding of customer needs to promote loyalty.

Overview

6
6
years of professional experience

Work History

Costumer Service Specialist (Auto Insurance)

New England Family Insurance
09.2024 - Current
  • Developed customized insurance solutions for clients based on comprehensive needs assessments.
  • Conducted thorough policy reviews to ensure compliance with industry regulations and client requirements.
  • Facilitated effective communication between clients and insurance carriers to streamline claims processing.

  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
  • Resolved customer inquiries through effective communication and problem-solving strategies.
  • Streamlined service processes to enhance response time and overall customer satisfaction.

Costumer Service

Pacheco Insurance Agency INC
08.2024 - 08.2025
  • Increased repeat business with exceptional customer service and friendly interactions.
  • Utilized exceptional customer service skills to satisfy all needs.
  • Provided exceptional customer service by addressing concerns promptly and professionally.
  • Delivered exceptional customer service, addressing guest concerns promptly and professionally.
  • Promoted positive member relations through providing excellent customer service.
  • Provided exceptional customer service, resolving issues promptly and ensuring satisfaction.
  • Delivered excellent customer service for repeat business and referrals.
  • Resolved customer complaints promptly, demonstrating commitment to excellent customer service.

Customer Service Associate

Brazilian Take Out
02.2023 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.

Cashier

Swansea House Of Pizza
06.2022 - 03.2023
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated cash register to record transactions accurately and efficiently.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Assistant Administrator

Dione Lopes Dance & Fitness
09.2019 - 01.2021
  • Performed routine clerical tasks by scanning, filing and copying documents.
  • Maintained digital databases, physical files and area logs.
  • Managed purchasing, stocking and organizing inventory.
  • Performed routine analysis and calculations to process data for internal reports.

Education

High School Diploma -

Atlantis Charter School
Fall River
06.2022

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Call center experience
  • Excellent written and oral communication
  • Telephone etiquette
  • Complaint handling
  • Problem resolution
  • Customer relationship management
  • Price quotes
  • Building rapport
  • Call management
  • Relationship building
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cleaning and sanitizing
  • Team collaboration
  • Reliability and punctuality
  • Professionalism and courtesy
  • Payment processing
  • Issue resolution
  • Complex Problem-solving

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional

Timeline

Costumer Service Specialist (Auto Insurance)

New England Family Insurance
09.2024 - Current

Costumer Service

Pacheco Insurance Agency INC
08.2024 - 08.2025

Customer Service Associate

Brazilian Take Out
02.2023 - 08.2023

Cashier

Swansea House Of Pizza
06.2022 - 03.2023

Assistant Administrator

Dione Lopes Dance & Fitness
09.2019 - 01.2021

High School Diploma -

Atlantis Charter School

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