Maria LaFave
Dixon,CA
Summary
Seeking a position where I can utilize my leadership skills, hard work ethic, and challenge myself to advance and further my work knowledge.
Overview
14
14
years of professional experience
Work History
Accounts Receivable/ Order Management
Scott Lamp Co.
05.2019 - Current
- Check/respond to daily emails
- Review daily shipments and make corrections as needed
- Invoice daily shipments
- PDF invoices to customers
- Managed accounts receivable, ensuring timely collection of payments and minimizing outstanding balances
- Utilized accounting software to track, monitor, and analyze outstanding accounts receivable balances.
- Process credit cards, checks, direct deposits & ACH payments
- Create credit memos for returns
- End of month processes / create sales goal for following month
- Approve small package and freight invoices weekly for payment
- Enter new orders received from sales department
- Update existing orders upon customers request
- Create freight quotes and add costs to orders
- Route orders for shipments
- Create RMA’s for returns
Customer Service Rep / Reception
Scott Lamp Co.
01.2019 - 05.2019
- Answer and direct calls on multi-line phone
- Check/ Respond to daily Emails
- Send out samples per customer request
- Enter replacement orders
- Keep up with production to ensure orders are on schedule
- Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication.
- Responded to customer requests for products, services, and company information.
Admin Assistant
Insulfoam
09.2018 - 12.2018
- Answer and direct calls on multi-line phone
- Check/ Respond to daily Emails
- Separate, organize and file all documents
- Create Purchase Orders/ Purchase Req’s
- Create Production Schedule
- Keep track of all injuries
- Order all supplies including PPE
- Process Credit Card / Check payments
Catering Coordinator
Panera Bread
02.2016 - 05.2018
- Create team schedules
- Increase sales by over 20% year after year
- Prepare and ensure all orders are on time and meet catering standards
- Maintain database for tracking sales, cold calls, repeat business and new business
- Work on an individual basis with customers to create orders and provide quotes via phone, email and in-person
- Handle all client complaints/issues
Shift Manager
Rubio’s
10.2013 - 06.2016
- Managed store and employees during each shift
- Open and close store
- Place food and inventory orders
- Weekly inventory/ food cost Made store schedules
- Interviewed and hired new employees
Lead Associate & Cashier
Dairy Queen
12.2011 - 12.2013
- Greet customers and take orders
- Cash handling
- Opening and closing procedures
- Prepare customer orders; including smoothies, ice cream, and food
- Maintain cleanliness of restaurant during shift
- Replenish all necessary product throughout shift
- Assist in training employees
Dental Assistant
Mark Sutter DDS
09.2011 - 12.2011
- Assisted during patient procedures
- Prepared each station for new patients
- Sanitized stations and dental tools before and after procedures
- Cleaned and organized office
- Assisted in filing patient and office records
Education
General Education Diploma - GED
Skills
- Knowledgeable with Microsoft Word, Epicor, SAP, and Excel
Qualifications
An assertive and self-motivated individual with outstanding communication, leadership, and time management skills.
Timeline
Accounts Receivable/ Order Management
Scott Lamp Co.
05.2019 - Current
Customer Service Rep / Reception
Scott Lamp Co.
01.2019 - 05.2019
Admin Assistant
Insulfoam
09.2018 - 12.2018
Catering Coordinator
Panera Bread
02.2016 - 05.2018
Shift Manager
Rubio’s
10.2013 - 06.2016
Lead Associate & Cashier
Dairy Queen
12.2011 - 12.2013
Dental Assistant
Mark Sutter DDS
09.2011 - 12.2011