Summary
Overview
Work History
Education
Skills
Qualifications
Timeline
Generic

Maria LaFave

Dixon,CA

Summary

Seeking a position where I can utilize my leadership skills, hard work ethic, and challenge myself to advance and further my work knowledge.

Overview

14
14
years of professional experience

Work History

Accounts Receivable/ Order Management

Scott Lamp Co.
05.2019 - Current
  • Check/respond to daily emails
  • Review daily shipments and make corrections as needed
  • Invoice daily shipments
  • PDF invoices to customers
  • Managed accounts receivable, ensuring timely collection of payments and minimizing outstanding balances
  • Utilized accounting software to track, monitor, and analyze outstanding accounts receivable balances.
  • Process credit cards, checks, direct deposits & ACH payments
  • Create credit memos for returns
  • End of month processes / create sales goal for following month
  • Approve small package and freight invoices weekly for payment
  • Enter new orders received from sales department
  • Update existing orders upon customers request
  • Create freight quotes and add costs to orders
  • Route orders for shipments
  • Create RMA’s for returns


Customer Service Rep / Reception

Scott Lamp Co.
01.2019 - 05.2019
  • Answer and direct calls on multi-line phone
  • Check/ Respond to daily Emails
  • Send out samples per customer request
  • Enter replacement orders
  • Keep up with production to ensure orders are on schedule
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication.
  • Responded to customer requests for products, services, and company information.

Admin Assistant

Insulfoam
09.2018 - 12.2018
  • Answer and direct calls on multi-line phone
  • Check/ Respond to daily Emails
  • Separate, organize and file all documents
  • Create Purchase Orders/ Purchase Req’s
  • Create Production Schedule
  • Keep track of all injuries
  • Order all supplies including PPE
  • Process Credit Card / Check payments

Catering Coordinator

Panera Bread
02.2016 - 05.2018
  • Create team schedules
  • Increase sales by over 20% year after year
  • Prepare and ensure all orders are on time and meet catering standards
  • Maintain database for tracking sales, cold calls, repeat business and new business
  • Work on an individual basis with customers to create orders and provide quotes via phone, email and in-person
  • Handle all client complaints/issues

Shift Manager

Rubio’s
10.2013 - 06.2016
  • Managed store and employees during each shift
  • Open and close store
  • Place food and inventory orders
  • Weekly inventory/ food cost Made store schedules
  • Interviewed and hired new employees

Lead Associate & Cashier

Dairy Queen
12.2011 - 12.2013
  • Greet customers and take orders
  • Cash handling
  • Opening and closing procedures
  • Prepare customer orders; including smoothies, ice cream, and food
  • Maintain cleanliness of restaurant during shift
  • Replenish all necessary product throughout shift
  • Assist in training employees

Dental Assistant

Mark Sutter DDS
09.2011 - 12.2011
  • Assisted during patient procedures
  • Prepared each station for new patients
  • Sanitized stations and dental tools before and after procedures
  • Cleaned and organized office
  • Assisted in filing patient and office records

Education

General Education Diploma - GED

Skills

  • Knowledgeable with Microsoft Word, Epicor, SAP, and Excel

Qualifications

An assertive and self-motivated individual with outstanding communication, leadership, and time management skills.

Timeline

Accounts Receivable/ Order Management

Scott Lamp Co.
05.2019 - Current

Customer Service Rep / Reception

Scott Lamp Co.
01.2019 - 05.2019

Admin Assistant

Insulfoam
09.2018 - 12.2018

Catering Coordinator

Panera Bread
02.2016 - 05.2018

Shift Manager

Rubio’s
10.2013 - 06.2016

Lead Associate & Cashier

Dairy Queen
12.2011 - 12.2013

Dental Assistant

Mark Sutter DDS
09.2011 - 12.2011

General Education Diploma - GED

Similar Profiles

CREATE PROFILE
Maria LaFave