Maria Lainez
Antelope ,CA
Summary
Driven professional with a proven track record in customer service and problem-solving, demonstrated during tenure at Bon Apptit. Management. Excelled in bilingual communication and teamwork, significantly enhancing customer satisfaction. Leveraged active listening and collaboration skills to resolve conflicts efficiently, fostering loyalty and repeat business.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Township Clerk
Township Building Services
03.2023 - Current
- Contributed to overall organizational success through active participation in staff meetings, offering ideas for improvement where needed.
- Maintained a high level of customer service while addressing resident inquiries both in person and via phone or email correspondence.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Very familiar with Sacramento Campus and staff.
- Excellent vehicle operation skills, customer service to staff, guests and students .
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Maintained accurate inventory records, ensuring efficient distribution of merchandise to retail locations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a well-organized work area with updated materials, contributing to a welcoming environment for visitors.
Customer Service Representative
Bon Apptit Management
02.2007 - 07.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer satisfaction measurement
- Fluent Bilingualism
- Teamwork and Collaboration
Good rapor with campus community
Provide customer service to faculty, staff, guest and students. Perform job duties without supervisor.
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Township Clerk
Township Building Services
03.2023 - Current
Customer Service Representative
Bon Apptit Management
02.2007 - 07.2017
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