Maria Lair

Manage multiple and different types of Real Estate transactions simultaneously from prospect to closed client. Utilize relationships to navigate through inspections, insurance, title, permits and loans. Continue to deliver world class customer service through on-going education and having up-to-date knowledge on industry trends, requirements and standards. Ensure compliance with state and federal regulations.

• Increased transaction volume by 100% YOY each year from 2019 to 2023
• 25+ 5 star reviews on Google
• Chosen to mentor and assist new agents
• President's Club 2022 (Trip to Mexico)

Coordinate resources for prospects on financing, government support, assistance programs and financial literacy. Keep in clear and constant communication inter-departmentally using RASCI ensuring seamless resolution to outstanding issues along with ensuring downstream success. Developed and trained the lead management system and process to subordinates while managing KPI's. - Owned the creation and implementation of follow up and follow through of our database consisting of over 45k leads - Developed the format and call flow system for ease of use and symmetry for all users and levels in our CRM. Reduced redundancy in the communication highway resulting in quicker turn around times both internally and externally.

• Converted an average of 84 million dollars per year for the last 3 years in qualified buyers to be assigned to brokers on the team.
• Consistently was delegated to and worked over 50% of the client communication of the team
• Created over 100 listing opportunities per year for team listing agent.

• Improved overall collections efficiency by implementing strategic collection plans and processes.
• Enhanced team performance through regular training, coaching, and feedback sessions.
• Supervised staff of up to 80 collectors, assistant managers, team leads and trainers.
• Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
• Maintained compliance with federal, state, and local regulations governing debt collections practices.
• Reviewed, researched, and corrected discrepancies and customer concerns.