MARIA LAIRD
Garfield Heights,OH
Summary
Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Energetic customer service oriented with diverse background in management/healthcare. Devoted to providing the highest level of customer service through team-work, motivation, and efficiency. Communication skills and personable nature has helped me excel in customer support. Ability to multi-task and organization skills helped me contribute to success of company. With extensive knowledge in customer service and welcoming demeanor I have accomplished the many key tools in having a satisfactory outcome in the customer service field.
Overview
10
10
years of professional experience
Work History
Head Teller/Manager
Century Federal Credit Union
11.2022 - 07.2024
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Preformed Mandatory Audits with Vault, Tellers, Key Box, Security Alarm Testing,
- Opened/Closed Branch
Head Teller
Citizens Bank
09.2018 - 11.2022
- Head Teller. In charge of front end of Bank. Properly managed newly hires, ran ALL ATM's, Vault holder, and efficiently processed transactions throughout the day.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Replenished ATM funds in empty canisters prior to validation process.
- Mentored newly hired team members on appropriate responses to patron questions.
- Handled day-to-day customer or client questions via telephone or email.
Support
Jewish Family Service Association
05.2016 - 10.2020
- Devoted to providing the best care possible and knowing the consumer is most important at all times
- CPI, First Aid, CPR, AED certified
- Certified to passing Medication(s) efficiently
- Accurately recorded and documented as needed for the well-care of the consumers
- Maintained clean and healthy environment
- Demonstrated the ability to lead and play a positive role in my position
- Provided behavioral/emotional support and supervision with MRDD
- Followed infection control procedures daily
- Took and recorded consumers temperature, pulse, and blood pressure
- Assisted patients with daily functions
- Ensured safety and well-being of consumers at all times
- Completed all daily living task to enhance the quality of life of MRDD consumers.
Front End Manager
Save-A-Lot
06.2014 - 10.2016
- Improved service quality and increased sales by developing a strong knowledge of company's products and services
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Monitored the daily activities of cashiers
- Opening/Closing Procedures
- Cash Handling
- Provided a high level of product and leadership support to front end of store
- Addressed negative customer feedback immediately
- Managed funds, daily reports, inventory, stock and labeling through out store
- Assisted store manager in Scheduling.
Shift Supervisor
CVS Health
06.2016 - 10.2016
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Promptly responded to inquiries and requests from prospective customers
- Opening and closing procedures
- Handled funds throughout the store
- Maintained up-to-date knowledge of product and service changes
- Showed strong leader of customer support staff on daily basis
- Solved unresolved customer issues as needed
- Met all customer call guidelines including service levels, handle time and productivity, Adhered to all confidentiality requirements at all times
- Constantly showed an understanding and concern for those around me in the most professional manner.
Education
Associate of Business Administration - Business Administration And Management
University of Phoenix
Columbus, OH06.2017
CPR, CPI, AED, First Aid, Health Care, Emotional/Physical Support - Human Resources Management
University of Phoenix
Tempe, AZ06.2017
Skills
- Scheduling and Coordinating
- Regulatory Monitoring
- Performance Tracking and Evaluations
- Business Management and Development
- Staff Management
- Quality Control
- ATM servicing
- Night drop processing
- Goal-Oriented
- Punctual and Reliable
- Auditing transactions
Timeline
Head Teller/Manager
Century Federal Credit Union
11.2022 - 07.2024
Head Teller
Citizens Bank
09.2018 - 11.2022
Shift Supervisor
CVS Health
06.2016 - 10.2016
Support
Jewish Family Service Association
05.2016 - 10.2020
Front End Manager
Save-A-Lot
06.2014 - 10.2016
Associate of Business Administration - Business Administration And Management
University of Phoenix
CPR, CPI, AED, First Aid, Health Care, Emotional/Physical Support - Human Resources Management
University of Phoenix